The Lawful Process of Adjudication Essay Example | Topics and Well Written Essays - 2750 words

The Lawful Process of Adjudication - Essay Example The fourth principle is that the parties involved may not contract outside the construction Act but they are allowed to contract within the act. In such adjudication, the court will administer the decisions like if the adjudications were statutory. A good example of an application of this principle is the case of SiemensVsNordot.The fifth principle is that in order to resolve disputes related to construction contracts the parties has a right which should not be regulated. The right to the party will not be restricted to procedural limits. The rights will be practiced even if proceedings are concurrent. In general, the court should not intervene to stop the continuation of any adjudication even if the dispute was solved was earlier decided in any other adjudication.The sixth principle is that adjudicators should have jurisdiction. Most of the adjudicator's decision could not be enforced because they lacked jurisdiction but given that the adjudicators had jurisdiction, their decisions will be enforced fully. Though there are signs in today's cases, and mainly those under the Scots law, which indicates that this area is suitable for development. The adjudicator should allow the parties to make submissions on their case based on the law and fact that the adjudicator relies on.The potential problems that are associated with the implementation of the construction act 1996 are that one of the challenges is that the Act fails to consider the principle of having a justice in nature. The determination of the adjudication which is under section 21 of building and construction industry security of payment act (`` SOPA’’) were advanced based on adjudicators jurisdiction to decide the dispute. Another potential problem is that the amendment was only to apply only to those contracts that are verified through writing yet not all contracts that are evidenced in writing whether it is by circumstance or by design. Another problem that is associated with the

JC Penney Advertising Essay Example for Free

JC Penney Advertising Essay As time progresses, the world, in terms of business is rather contracting. There is growing communication, interaction and exchange between different parts of the world. Technologies that were once thought of as a far sighted notion are now being used like household commodities and communication mediums that were once considered luxuries available to few are now necessities needed to prosper. And as the world is becoming more integrated and countries are becoming more and more dependent on one another in terms of trade and business the concept of branding, advertising and promotion is becoming more prevalent and widespread. This paper will focus on the marketing of JC penny. It would elaborate on the print as well as online marketing. Moreover it would compare and contrast advertising of online and bricks and mortar companies. Discussion The demand for accountability of marketing is rising and also the pressure of having less absolute dollars to work with so there is utmost need to be sharper, more purposeful and more targeted with marketing. JC Penney is a general retail brand that specializes in clothing, accessories and home furnishing. It has been around for decades and has been catering the needs of consumers of all ages and backgrounds. JC Penneys main target audience at the present times is women as well as youngsters. JC Penney faced criticism for being a brand that accommodated only the high-end and older generation. However, they have been changing their brand image and have been successful in implementing an image that is portraying a more young and trendy vibe. It now focuses on providing products that have the characteristics of being conservative, traditional, modern or trendy. Fundamentally JC Penney has been escalated in the last years is through the fact that it has moved from mass marketing to a more targeted approach. The few reasons for this change is that JC Penney believes that when business is difficult there is a lot greater chance of success with getting the arms around the best customers and increasing frequency share of wallet and trips with the best customers then trying to recruit new customers in tough times that may not shopping the brand. JC Penney has managed to find ways to develop formats that allowed it to get more productivity out the money that is spend. It has also become more targeted in terms of customer selection through becoming much sharper about making sure the right customers get the right format in the right piece. (Fetterman, 2006) JC Penney is one of the brands that hold the significance of being a brick and mortar store as well as an online retailer. Hence, it follows branding through all of the sources of mass media. It publishes magazines and postcards for the promotion of its products. It also advertises it products and offers through newspapers, television ads and online ads. When comparing the online and print media usage it quoted by Mike Boylson the Executive Vice President and Chief Marketing Officer of JC Penney that In the postcard you can deliver more of a sales message, or more of a discount message these postcards may drive the customers online to see the full assortment online where as the larger brand books of JC Penny show a much richer sense of the style that they have and they portray fundamentally completely different messages. The postcard includes the offer and a link to the website to go see the expanded content where as the book itself that goes out shows the product, the customer can then either come in the store or they can go online or place their order on the phone. Direct mail is very important because through versioning and through customer segmentation the company is able to send out more targeted messages that are highly accountable and are also able to track the results in direct mail to a degree that cannot be possible in a lot of the other traditional mass media used by JC Penney. JC Penney has been focusing a great deal over its brand image and has been trying to diversify and broaden its target audience. It has recently changed to a new brand motif; Every day matters along with the new tag line, the company has been working on enhancing its customers services and the opening of several temporary promotional stores. JC Penney is focusing on increasing the popularity of its brick and mortar stores as well as its online retailing through providing customers with latest offers, discounts and showcasing their product line online for ease of access. Sloan, 2007) As the world is advancing so are the technologies and the ease with which communication is possible among all parts of the world. With the advent of the internet and the upscale increase in its popularity, there has been almost nothing that is not available on the World Wide Web. The phenomenon of e-shopping emerged with the internet. The fact that customers could get what they want in the ease of their ho mes, increased the recognition of the internet and also of online shopping. There are numerous differences and similarities between online shopping and traditional shopping. But what holds more importance is the way the companies market their product online and how different it is from the marketing and promotion of brick and mortar companies. (Lowrey, 2008) Marketing over the internet is considered less costly, as it is holds a lower cost of distributing information on a global platform. More and more business are moving towards online retailing due to its outnumbered advantages in terms of cost, convenience and mobility of information over a great distance. One of the major focuses that companies including JC Penney is on the website. The success of online marketing is highly dependent over the outlook, design and the information provided by the website. Both the online companies as well as brick and mortar companies need to identify their target audience before they implement any marketing strategies. This lets them focus on the type of marketing tool they would benefit them. Brick and mortar companies offer a more traditional aspect of shopping and they also follow a traditional approach of marketing. This is mostly through mass media such as newspapers, television broadcast and magazines. With the passage of time, there are less and less companies that focus solely over brick and mortar business. Most companies are now available online as there is less overheads and larger audience prone to response through the internet. Conclusion In the end it is imperative to recognize the increasing importance of internet in business. Both, online retailing and brick and mortar companies hold their own set of characteristics that make them distinct. As the progress of online shopping is increasing there is still need for brick and mortar stores for traditional shoppers. Most companies, however, imply both the alternatives and hence, carry out their marketing accordingly.

Importance of Bernard in Arthur Millers Death of a Salesman :: Death Salesman essays

The Importance of Bernard in Death of a Salesman  Ã‚     Ã‚   All of the characters in the performance Death of a Salesman have special traits that are indicative of their personality and literary purpose in the piece. Each serves a particular purpose and symbolizes distinct goals, functions, or qualities. The author places every character in a specific location to contrast, or emphasize another character’s shortcomings, mistakes, or areas of strength.   For this purpose, Bernard, a character in Death of a Salesman, is placed next to Biff, the protagonist’s son. Biff, is lost in a world created by his dazed father, who instills in him a set of false values, and eventually becomes a failure in his early age. In spite of the fact that Bernard admires Biff and believes he is able to help him prosper, Biff is unable to listen. Bernard also interacts with the protagonist himself, again showing the same traits that are indicative of his character. Bernard, who is a successful student and later a successful attorney, is opposi te the characteristics Biff is taught makes a man great. Our first example of Bernard's character is his interaction with Biff is in Act I, when the reader infers Bernard is tutoring Biff: â€Å"Biff, Listen Biff, I heard Mr.Birnbaum say that if you don’t start studyin’ math he’s gonna flunk you and you won’t graduate. I heard him!" These initial statements, spoken by Bernard, are indicative to the reader of how helpful he tries to be to Biff. He is among the only characters with a sense of reality; the only character that tries to help Biff take concrete, analytical steps to helping him succeed. He understands the consequences of Biff’s actions, and tries to dissuade his directionless ambition towards a more solid goal. â€Å"He’s gotta study Uncle Willy. He’s got regents next week.† â€Å"Just because he printed University of Virginia on his sneakers doesn’t mean they’ve got to graduate him, Uncle Willy.† Once again, this illustrates Bernard is the one of the o nly characters in tune with reality. He cares for Biff and wants to see him graduate. This is why he is constantly pushing Biff to complete his work. As Bernard matures, he continues his modest, responsible attitude towards life. The protagonist himself is confronted with Bernard’s character, and comes to terms with the sudden insight his son is no where near as well off as Bernard, even though they were initially given the same opportunities.

Ethical Dilemmas of an Attorney

Ethical Dilemma's of an Attorney Gina Boldt ADJ 235 March 22, 2013 John Ellison Ethical Dilemma's of an Attorney The three major ethical dilemmas faced by a defense attorney are client perjury, delivery of physical evidence and the disclosure of prior convictions (Boldt, 2013). They are bound to provide thieir client with courage and devotion (Pollock, 2012, 2010). This dilemma, at times, tries the attorneys personal morals and ethics, though, once again, the protection of the defendant overrules all. They must also refrain from taking any case that presents a conflict of interest with said client.Though there are times that plea bargaining is in the best interest of the defendant, this process can be misused as a conveinence, this would be an example of ethical conflict. In order to provide such a fierce and devoted defense, the attorney must not engage is such practices as pergury and corruption to aid a positive outcome for their client. Many of these obligations are quite similar and relate to both a prosecuting and defense attorney, such as confidentiality, attorney-client privelage, the handling of evidence and the responsibility of maintaining the safety of others.The ethical obligations of a prosecuting attorney is to seek truth and justice, However, this singular responsibility insures several ethical burdens. The duties of this position are to indict as many criminals as possible and maintain justice within our system. With this responsibility comes many opportunities to step into the unethical realm of practice in order to secure prosecution. The obligation of this profession, once again, can test an individuals strength and inner morals. The key is to maintian honesty and intergrity and to set aside all personal beliefs, though this may not be the easiest, it is the only way to ensure justice.

Mark Twain’s Humorous Satire in Running for Governor Essay

Abstract: Mark Twain, a mastermind of humor and realism, is seen as a giant in world literature. His humorous satire had great impact on the following men of letters; critics also attached significant importance to it and put forward various interpretations. Noticeably, his humor? ous satire finds full expression in his famous short story, Running for Governor. In it, with humor and satire, he exposed the true features and hypocrisy of American democracy. The paper tries to analyze the basic elements which affected Mark Twain’s humorous satire, aiming at offering rational analysis of this humorous satire in Running for Governor as well as making Twain’s works readily understood. Key words: Mark Twain; realism; humorous satire; hypocrisy; American :106 I : A : -5039(2012)03-0206-02 1009 1 Introduction Mark Twain, the pseudonym of Samuel Langhorne Clemens, born in Florida, Missouri, on November 30, 1835, is the forerunner and reputed realist in the arena of American literature. He is an American writer and humorist, whose best work is characterized by broad, often irreverent or biting satire. His work is also known for re? alism of place and language, memorable characters, and hatred of hypocrisy and oppression. Because of his remarkable contributions to the nation, literary critics spoke highly of his achievements. For instance, these venera? ble titles â€Å"the Lincoln of American literature†, â€Å"the true father of our national literature†, â€Å"Mark Twain—Mirror of American† are used to highlight his pinnacles in literature. Samuel’s humor, if only in order to funnily make others laugh, I don’t think there would not have such a daimyo—†Mark Twain† on the literary scene in today’s world. Moreover, with his particular creative spirit and rather elegant â€Å"people’s language†, especially his excellent humor and satire, he is deeply praised by American people. Mark Twain wrote many short stories and these stories profoundly analyze and expose short? comings and ugliness of capitalist society. As for humorous satire, Running for Governor is a representative short story. The story creates an unreal independent nominee who suffers a series of nasty and shameless slander to expose the hypocrisy of American â€Å"Democracy† and the corruption and depravity of the cap? italist system under the guise of American â€Å"Democracy†. Mark Twain’s penetrating and remarkable portray of Bourgeois politicians profoundly reveals the hypocrisy of bourgeois democratic electoral system. Therefore, Running for Governor is an excellent humorous satire works, which is ideological and instructive. 2 Mark Twain’s Humorous Satire in Running for Governor. In Running for Governor, at the beginning of the story, Twain wrote: â€Å"A few months ago I was nominated for Governor of the great state of New York, to run against Mr. John T. Smith and Mr. Blank J. Blank on the independent ticket. I somehow felt that I had one prominent advantage over these gentlemen, and that was—good character. â€Å"1 Three specific characters appear, â€Å"I† is the indepen? dence Party’s candidate, who is an upright and honest man with sim? ple thoughts, The Republican candidate Mr. John T. Smith, and the Democratic candidate Mr. Blank J. Blank. People favor to talk about his usual first-person narrative method. This narrative method which he was so handy to use that it become a major artistic style he created. It strengthens the ex? change on Twain’s thoughts and feelings with the reader’s, and make Twain feel freedom to mobilize all language means to gain hu? morous and satirical effects. In American literature, Twain is not only a great humorist, but also an eminent master who developed a unique style of his own— colloquialism. His greatness lies in blending of humor with lively language. In the first rumor â€Å"perjury†, after Mr. John T. Smith and Mr. Blank J. Blank had well-founded accusations on â€Å"me†, they ve? hemently said: â€Å"Mr. Twain owes it to himself, as well as to the great people whose suffrages he asks, to clear this matter up. Will he do it? † These three words â€Å"the great people† are full of localism, also with humor to demonstrate â€Å"my† rivals’ extraordinary skills2. His words are colloquial, concrete and direct in effect, and his sentence structures are simple such as â€Å"will he do it†, but humorously sati? rize officialdom’s true features. His humor is not only of witty remarks mocking at small things or of farcical elements making people laugh, but a kind of artistic style used to criticize the social injustice and satirize the decayed romanticism. 3 Influences of Mark Twain’s Humorous Satire Twain’s works, both in content and form, with more American characteristics, demonstrate Americans’ thoughts and feelings and reflect the manifold movements of American society by using their own language and telling their own stories. Twain’s life is difficult, but he wrote a large number of literary works. From the spiritually empty and nothing-to-do people, to the unscrupulous politicians, : -12-05 2011 : -01-05 2012 : , , 206 : 2012 ? 02 ?  to the rulers of money and the rulers of spiritual morality became the objects of Twain’s ruthless ridicule, biting satire and criticism. As a distinguished master of humor and irony, Twain’s humor with his unique style, a combination of smart ideas with the art of satire have a practical significance for us to understand social, institution? al and human legacy in 19th century and help to recognize the evils of American society today. The autonomous status of American literature as a national lit? erature can hardly be questioned nowadays, but once American lit?  erature had a special relation to the British tradition. During 19th century, this period, American literature strongly tended to view the course it was taking as diverging widely from the English tradition while trying to give expressions to awareness informed by local in? fluence. Of the three writers Eliot chooses as the landmark of the coming of age of American literature to be found, in his opinion, at the moment when American writers were first acknowledged to be influencing other literature, one is Mark Twain. He is justly renowned as a humorist but was not always appre? ciated by the writers of his time more than that. Successive genera? tions of writers, however, recognized the role that Twain played in creating a truly American literature. His success in creating this plan but evocative language precipitated the end of American rever? ence for British and European cultures and for the more formal lan? guage associated with those traditions. His achievement: creating timeless art in the vernacular, helped advance American cultural in? dependence and diversity. 4 Conclusion Mark Twain is a remarkable representative of American realis?  tic literature in the 19th century, he is the first writer who had the literary creation â€Å"Americanization† and had the literary language â€Å"nationalize†. With hard work, he finished lots of literature works in his life. In his works of literature, he laughed at, satirized and criti? cized the power of money, the hypocritical morality, corrupted poli? tics, etc. It is full of Mark Twain’s humor, he criticized and satirized the social hideousness bitterly. Mark Twain detailed the social hid? eousness with his particular humor. It is full of relaxation, optimism and humorous style. Running for Governor is an outstanding representative of Twain’s political satirical novel in 19th century. Twain fabricated an unreal independent partisan â€Å"I† (not the author) who eventually had to abandon the campaign for New York governor because of abuse, rumors and personal attacks from the opponents through ex? aggerated, humorous satire, to profoundly reveal the dirty inside of â€Å"free election†, rip the U. S. â€Å"two-party system†, and expose a capi? talist â€Å"freedom of speech,† thus humorously satirizing the hypocrisy of the bourgeois democracy. 3 : Overseas English ? ? ? ? To sum up, fundamentally, Twain is a great humorist. He once said, â€Å"there are several kinds of stories, but only one different—the humorous. † So to be humorous in his writing I venture to say is his lifelong pursuit. It is also undeniable that Twain is the only giant who had brought both local colorism and humor to the world fame. Meanwhile he once claimed that he was a serious writer and was ac? tively concerned with moral ideas in many ways. However, when he found the darkness, corruption, injustice and the personal tragic en?  counters he had to withstand in particular, he became firstly serious and then bitter ironic. It follows therefore that we should take these elements into consideration when analyzing Twain’s writing charac? teristics as well as himself. In short, both the changing social reality and the unpredictable personal tragedies directly and eventually re? sulted in his humorous satire. In Mark Twain’s autobiography, he had summed up the experi? ence from his humorous novels:†It is impossible to humor for the hu? mor. Humor is just a flavor and snapshots. I have always told people that why I can persist for 30 years. † Thus we can see that Mark Twain had the humor and satire as his writing features, as the basis of writing his humorous novels. â€Å"4 Notes: 1 Wang Qun. Guide to Mark Twain[M]. Wuhan:Wuhan University Press,2007:64. 2 Sun Xun. Mark Twain and The adventures of Huckleberry Finn[M]. Beijing:China Juvenile and Children’s Books Publishing House, 2001:140. 3 Wang Qun. Guide to Mark Twain[M]. Wuhan:Wuhan University Press,2007:65. 4 Ibid. ,90-100 References: [1] Deng Xuxin. An Induction to Literature of English[M]. Wuhan: Wuhan University Press,2002. [2] Wu Weiren. History and Anthology of American Literature[M]. Beijing: Foreign Language Teaching and Research Press,1990. [3] Song Yuankang. A study Guide to American Literature[M]. Kun? ming:Yunnan University Press,2007. [4] . [M] : ,2007.  · [5] . ——  ·  · [J]. ,2001(2):52-55. [6] . —— [J]. ,2002(6):25-27. [7] . [J]. ?,2003(6):79-81. 207

Marxist Historical Approach Essay

Marxist Historical Approach Essay Marxist Historical Approach Essay Marx’s Historical Thought Historical Periodisation Eras not in political dynasties or religious epochs, but in terms of stages of economic development: an age is defined by the nature of its productive activity and from the economic relationships, division of labour and ownership of property that followed it: Tribal ownership: Undeveloped stages of production, basic division of labour confined to that of the natural DOL of the family State ownership + ancient communal: union of several tribes into a city by agreement or conquest. Besides communal ownership, development of movable and non-movable private property, but subordinate to communal ownership Feudal property: Based on community- but with enserfed peasant community. As soon as feudalism develops, antagonisms begin in towns First advance beyond natural, estate capital was the rise of merchants, whose capital was always movable, then manufacturing, which made mobile a mass of movable capital. In manufacturing, the patriarchal relationship between journeyman and master was replaced by the monetary relationship between worker and capitalist Social Structure Structure of societies determined by relationship people have to the means of subsistence or production- all other political, social and cultural formations derive from this economic foundation ‘The mode of production of material life conditions the general process of social, political and intellectual life’ Class Conflict Unfair access to the means of subsistence creates economically determined and socially constructed classes with inherently opposed interests. Life is struggle between these antagonistic groups for control over factors of production The inferior may overcome superior by overturning the whole basis of society in a revolutionary reconstruction of society Human Agency To affect revolutionary change, oppressed classes must become collectively conscious of their exploitation- thus human agency is an important motor of historical development Marxism in Britain Background Rise of Left-Wing politics in the late nineteenth century then in the wake of the Russian Revolution of 1917 national Communist Parties were founded across Europe. The C. P. of Great Britain was established in July 1920. The Wall Street Crash of 1929 and the Great Depression of the 1930s convinced many that the capitalist economic system was collapsing. Rise of fascism across Europe in the 1930s also encouraged sympathy for communism in reaction to it- the killing on an industrial scale witnessed during WW1 and WW2 was further proof of the destructive potential of western capitalism. There was an outward looking, international orientation, among many of the intellectuals attracted to the British Communist Party during the 1930s and ‘40s. Many had served abroad during WW2; others came from Jewish families across Europe who fled fascist anti-semitism; most were inclined to see class struggles as transcending national boundaries (‘Workers of the world unite!’) 1946 Historians’ Group of the Communist Party. The publication, that same year, of a book by

Tips for avoiding negativity at work

Tips for avoiding negativity at work Even if you generally like your job, work is still work. Day after day of clocking in makes it easy to get bogged down with everything you don’t like. It certainly doesn’t help if your workplace is full of coworkers who make a habit of complaining. That said, negativity never made anybody more successful or productive. It can even prove to be a toxic and destructive force that can really impact your performance and career.   Rather than joining the chorus of complainers, try to be the person who walks into the room and lights it up! Here’s how.Stop bad thoughts before they ruin your day.Learning to recognize negative thoughts when you first have them is the first step. As soon as you feel a complaint rise up, take a second. Pause. Resist the urge to let the annoyance wash over you and choose to move on to more productive things instead. Once you gain a little distance from your initial negativity, you’ll see what waste of time and energy it is.Practice, in this case, makes perfect- it’s not easy to take that extra beat to shake off your annoyance. Once you get into the habit, however, ignoring it will become second nature.Change the way you speak.Do you find yourself using a lot of negatives in your speech? Maybe you tend to speak in absolutes: These lunch meetings are always awful. This guy’s work is never on time. Try easing up on those black-or-white sentiments, leaving room for hope of improvement. Don’t write off someone or something- assume there’s room for improvement and give people the benefit of the doubt. Everyone’s just trying to get through the day.Take action.If you’re all doom and gloom but are doing nothing to change your current situation, you don’t really have room to complain- at least not all the time. Take an active part in your life. Go talk to the person who’s annoying you. Go ahead and get that really annoying project finished so it is off your desk. Do something productive instead of simmering in your own mud.Give up on reading minds.Do you (mis)interpret everything people do or say in order to feel worse about it? If someone hasn’t responded to your networking request or Facebook message, do you automatically assume they don’t like you? Or if someone praises your work, is your first reaction that they’re just saying that to make you feel better? You shouldn’t take things so personally, and you definitely can’t read minds. So stop trying. You’re only causing yourself unnecessary pain.Try on some new shoes.If you only ever consider the world or any particular situation, from your perspective, then you might get stuck in certain negative thought patterns. If you’re angry or frustrated or annoyed try looking at the situation from a different angle. People act a certain way for a reason, and nailing down that reason can help you look at annoyances from a practical viewpoint.  You mig ht not find that you totally understand or forgive every person, but you will find that you waste much less of your day being grumpy about it.Be nice.If you are the kindest version of yourself (even when you are about to burst with grumpiness), good vibes will flow your way. First, treat yourself well- do nice things to brighten your day and change your outlook to something more positive. But also make sure to throw in a few random acts of kindness to people around you. It will make you feel better about the world and it will brighten someone else’s day. Everybody wins.

London Dispersion Force Definition

London Dispersion Force Definition London dispersion force is a weak intermolecular force between two atoms or molecules in close proximity to  each other. The force is a quantum force generated by electron repulsion between the electron clouds of two atoms or molecules as they approach each other. The London dispersion force is the weakest of the van der Waals forces and is the force that causes nonpolar atoms or molecules to condense into liquids or solids as temperature is lowered.  Ã‚  Even though it is weak, of the three van der Waals forces (orientation, induction, dispersion), the dispersion forces are usually dominant. The exception is for small, readily polarized molecules (e.g., water). The force gets its name because Fritz London first explained how noble gas atoms could be attracted to each other in 1930. His explanation was based on second-order perturbation theory. Also Known As: London forces, LDF, dispersion forces, instantaneous dipole forces, induced dipole forces. London dispersion forces may sometimes be loosely referred to as van der Waals forces. What Causes London Dispersion Forces? When you think of electrons around an atom, you probably picture tiny moving dots, spaced equally around the atomic nucleus. However, electrons are always in motion, and sometimes there are more on one side of an atom than on the other. This happens around any atom, but its more pronounced in compounds because electrons feel the attractive pull of the protons of neighboring atoms. The electrons from two atoms can be arranged such that they produce temporary (instantaneous) electric dipoles. Even though the polarization is temporary, its enough to affect the way atoms and molecules interact with each other. London Dispersion Force Facts Dispersion forces occur between all atoms and molecules. It doesnt matter whether they are polar or nonpolar. The forces come into play when the molecules are very close to each other. However, London dispersion forces are generally stronger between easily polarized molecules and weaker between molecules that are not easily polarized.The magnitude of the force is related to the size of the molecule. Dispersion forces are stronger for larger and heavier atoms and molecules than for smaller and lighter ones. This is because the valence electrons are further away from the nucleus in large atoms/molecules than in small ones, so they are not as tightly bound to the protons.The shape or conformation of a molecule affects its polarizability. Its like fitting together blocks or playing Tetris. Some shapes will naturally line up better than others. Consequences of London Dispersion Forces The polarizability affects how easily atoms and molecules form bonds with each other, so it also affects properties such as melting point and boiling point. For example, if you consider Cl2 and Br2, you might expect the two compounds to behave similarly because they are both halogens. Yet, chlorine is a gas at room temperature, while bromine is a liquid. Why? The London dispersion forces between the larger bromine atoms bring  them close enough to form a liquid, while the smaller chlorine atoms have enough energy for the molecule to remain gaseous.

Methods and Design Paper Essay Example | Topics and Well Written Essays - 1500 words

Methods and Design Paper - Essay Example In particular, continuing from the relationships identified earlier in respect to the proposed research in measuring service quality dimensions; this paper identifies the methods and design structures that could be most fruitfully deployed in bringing about the clarity in relationships between various constructs and variables so as to meet the research intent. The target object of the proposed research is to evaluate service quality performance versus customer expectations of the same. The earlier paper on relationships had identified the primary constructs as: reliability, responsiveness, assurance, empathy, tangibles, and business success in relation to services' quality. It is posited here that answers to the proposed research questions, will enable special event firms to ascertain if there is a positive relationship between their business successes and the service quality they proffer. This analysis can also help identify the negative gaps in service quality from expected levels as well as determine as to which SERVQUAL dimensions are critical in determining the level of success this type of company will experience in the marketplace. However prior to that it is important that it is examined how similar constructs have been examined in comparable research on service quality. ... The results of the study are used to strategize as to what communication action may increase awareness and loyalty in existing and potential buyers. This also lays bare the key attributes clients use as a measure of quality and satisfaction when consuming professional services. Botschen et al (1996) have used a very interesting technique for identifying the problems which the consumers might encounter in service encounters. The technique is called Sequence-oriented problem identification (SOPI).SOPI involves blue printing the sequence of steps that make up a service encounter, and asking customers to provide evaluations for each step they may experience in the service encounter process. In part, SOPI is a strategic tool that combines and extends blueprinting of services with the critical incident technique. The SOPI technique is illustrated with comparisons of findings from the research method with findings from the critical incident method in an empirical study of customers' evaluat ions of the augmented and core services in adult education courses of an Austrian enterprise. The SOPI results provide very specific information about problems experienced by customers that was not included in the critical incident method. Nick &Tyas (1997) had done interesting research in probing service quality perceptions of consumers. They maintain that definite noteworthy events encourse service dispensations are events in real space but affect service perceptions randomly. Whereas generalized views about service establishment are exaggerated views of the reality expressed in general terms by a group of individuals. They believe that both noteworthy events

Media Law Case Study Example | Topics and Well Written Essays - 2500 words

Media Law - Case Study Example Sullivan a policeman from Montgomery, Alabama, sued New York Times for alleged untrue facts about him in the ad of New York Times. Alleged false information consisted of several minor inaccurate details about the protests at Alabama State College. Most of them were of minor character (for instance the names of songs were confused or some other minor facts were stated). Supreme Court found that newspaper really misrepresented some facts, yet it nevertheless held that public official who sued for the damages must prove first of all, that untrue information was intentionally presented as such or that no attempt was actually made to find out whether this information was false or untrue and thus gross neglect to the verification of the truth occurred. However, in the opinion of the Court no such intentions were evident in the actions of New York Times, and thus the case of the Sullivan collapsed. 1 However, is Sullivan defense present in current libel laws of the United Kingdom In order to answer this question one has to study the law that regulates libel and defamatory. Let us consider the most important features of UK libel law. First of all, one should distinguish between slander and libel. ... Libel is the statement in print; whereas slander is statement in spoken form (however statement made by radio and TV broadcasters or by some performers can be regarded as libel as well). Libel can b presented in any form, it can be written on bulletin boards, websites and emails 2. As far as the broadcasting is concerned, defamatory statements are regulated by Broadcasting Act of 1990 3, and this act protects broadcasters especially if they make true, honest statements without malice. However, the broadcasting is a unique type of media, as the sound as well as visual materials is transmitted, and a broadcaster might wrongfully point out, or give the impression that they target some persons or companies. As the result of it some people may believe that they were especially targeted and singled out whereas they were not Also some allegations in defamation can be made when particular text can be on top of some pictures that might induce persons to make some conclusions about particular person or event. 2 Libel, 3 Broadcast The same pertains to the radio that can mix music with particular text and thus can give particular impression about the event or another person. 4 If the statements induce person to evince hatred toward particular individual, might entail isolation of the person mentioned (the person can be avoided by some group of people as the result of the libel), damage his reputation and entail some financial difficulties or losses either for business or some groups of people, then the statements can be denoted as defamatory ones5. However, if the statements might induce people to hate or consider with contempt Royal family, Government,

Business Company Analysis Research Paper Example | Topics and Well Written Essays - 3250 words

Business Company Analysis - Research Paper Example Assigning equal weights to each of these external factors, and arriving at the mobiles long-term prospects/evolution as the most important external factor, to which Google has responded with stunning success, based on the brilliant success of Android up to this point. We assign scores of 3 each for the Microsoft and Facebook threats, given that the Google response is credible, but has room for improvement, especially with regard to the threat of Facebook eating into Googles advertising revenues. This latter threat is low at present, given that Googles revenues continue to remain healthy, and promises to remain healthy with the excellent prospects for mobile and Googles substantial stake in mobile via Android. The rating is 4 for the long-term mobile evolution factor. This puts the EFE rating for Google at High, or between 3 and 4 (Kelleher; Paul; Enderle; Coldewey; Fletcher; Foreign Writer; Google Finance; Reuters; CrunchBase; Yahoo!; MarketWatch; Porter). Looking at the IFE matrix, on the other hand, the continuing weakness at Motorola Mobility threatens to weigh down Google moving forward, and this can be rated as a major weakness on the part of Google. This is given the substantial weighting in the IFE, even as its overall revenues is dwarfed by Googles revenues in advertising, and its profits or losses likewise are small in comparison to the profits of Google overall. This is a key consideration for the weighting of the weakness, whereas its core strengths in search and in mobile are very formidable to the point of being almost unassailable at present. Given this, we assign the weights of 70 percent for search, 20 percent for mobile via Android, and 10 percent for Motorola mobility as a key weakness. Rating the first two as 4, and the Motorola mobility weakness as 1, for major weakness, we get a total IFE rating of between 3 and 4 (Kelleher; Paul; Enderle; Coldewey; Fletcher; Foreign Writer; Google Finance; Reuters; CrunchBase; Ya hoo!;

Discussion and self reflection assignment Essay Example | Topics and Well Written Essays - 500 words - 2

Discussion and self reflection assignment - Essay Example Nurses are always a in a position to put forward path breaking views on existing medical system all over the world. A new vision gets easily translated into a reality, if there is sufficient passion to support it all through its phases of conception, growth and manifestation. As a nurse, I would like to remain truthful to myself as much as possible in whatever I do. One can be truly professional only if there is no disparity between one’s goals and what one truly likes do in order to reach that goal. As far as I am concerned, it is always a pleasure to get involved in team work, share my knowledge with others, learn from others and take important, informed decisions as an individual whenever necessary. I have often felt that decision making is possible only when we are not mentally and physically distanced from the issues at hand. The more we could get involved in something, the easier it becomes to take good decisions. What guides one’s decisions is the innate sense of values that is part of one’s self. Therefore, I would always attempt retrospective introspections in situations where I am required to be in a leadership position. The best thing to make this process take place smoothly and effectively is to ask myself constantly whet her I can remain true to myself and my values while indulged in passionate work related to nursing. For me the most important step towards leadership is â€Å"to be true to myself and my values†. A vision, which is an integral part in leadership, comes from true passion and conviction. Therefore, if I am sure that I am doing what I am passionate about, there can be nothing to stop me. A lot of self-confidence and energy can come out of doing what we believe in. It is possible to gradually inculcate values related to one’s career. I watched a video recently. It was on enabling people, and I was really impressed by its depiction of a leader who was very energetic. He was able to motivate the crowd instantaneously. He spoke of

Summary about singin in the rain movie Essay Example | Topics and Well Written Essays - 250 words

Summary about singin in the rain movie - Essay Example To her embarrassment from Don’s reaction, she aims a pie at him but hits Lina instead. Don and Kathy however reconcile and fall in love. A subsequent presentation at the party is however successful and the producer decides to change the movie into a talkie whose production process is challenged with the worst experience being Lina’s voice. The production is then changed, upon success, into a musical with Kathy dubbing Lina’s voice. This annoys Lina and she determines to end the relationship between Don and Kathy as well as diminishing Kathy’s credit in the production. Following the success of the production, the audience calls on Lina to make a live performance. Don, his friend Cosmo and the producer decides to let Lina sing on stage while they project Kathy’s voice to the audience from the powered microphone behind a curtain. Don, Cosmo and the producer then reveals Kathy by opening a curtain, to Lina’s embarrassment forcing her to flee from the stage. When Kathy tries to run away, Don stops her, introduces her as the real star before the two sings, and they later appear kissing on a billboard advertisement of the ‘singing in the rain’ film with Don and Kathy as the stars (Donen and Kelly,

The Extent To Which Creating Value To Customers And To The Firm Are An Essay

The Extent To Which Creating Value To Customers And To The Firm Are An Intrinsic Part Of Marketing Today - Essay Example The actors can create value and make offers for potential values. In some occasions, both service providers and customers play significant roles in value creation process. This brings the issue of clients being the value co-creator. Gronroos (2011, p.1) points out that the customer is always a co-producer of value as far as creation of customer value is concerned. Understanding value creation and co-creation value are essential because it enables individuals to meet their stated goals successfully. Value creation deals with value-in-use, which is produced by clients. The process that contributes to value-in-use for customers is essential in producing value for clients. The value-in-use covers all the activities performed by the company and customers in business process. Moreover, the both customers and firms play significant roles in value creation process. Customers are the user of the products; thus, they create value for themselves through integrating organization resources with o ther crucial available resources in a self-services process (Gronroos 2011, p.9). Contrary, the firm play the role of resource provision to customers; thus in the process they create value to customers. The resources integrated and utilized by customers or firms must be created by someone. Self-evident manufacturing is one of the essential roles of firms that they play in the process of value creation of customers. Designing, development, manufacturing and delivering of resources are all the necessary process for creating value in-use (see figure 1 below). This means that they facilitate value creation of customers; thus contributing to successful business... The report stresses that marketing management philosophies are the key, critical tasks of creating effective customer and organization value; thus improving business performance. There are numerous ways through which organizations conduct their marketing activities. These include production, promotion, distribution and pricing concepts, which are combined as the marketing mix. The societal marketing is one of the marketing management philosophies that aim to improve the wellbeing of the society. This is through focusing on consumer value creation and satisfaction of their needs. This paper concluded that understanding value creation is essential, and marketers should understand it in the new sense of satisfying the needs of customers rather than making sales in marketing practices. Therefore, companies nowadays strive to maintain and attract new customers through creating customer value. The employ varied marketing strategies, which include marketing promotion, product differentiation and pricing strategies in achieving effective business performance. They empathize on the significant of marketing management philosophies that will enable them to maintain and improve customer of organization values. Lastly, marketers incorporate technologies in the business process such use of Internet and social networking sites in order to achieve competitive advantage. However, poor incorporation associate with inadequate technical skills impact significantly customer and organization value in the marketing practices.

Summary about singin in the rain movie Essay Example | Topics and Well Written Essays - 250 words

Summary about singin in the rain movie - Essay Example To her embarrassment from Don’s reaction, she aims a pie at him but hits Lina instead. Don and Kathy however reconcile and fall in love. A subsequent presentation at the party is however successful and the producer decides to change the movie into a talkie whose production process is challenged with the worst experience being Lina’s voice. The production is then changed, upon success, into a musical with Kathy dubbing Lina’s voice. This annoys Lina and she determines to end the relationship between Don and Kathy as well as diminishing Kathy’s credit in the production. Following the success of the production, the audience calls on Lina to make a live performance. Don, his friend Cosmo and the producer decides to let Lina sing on stage while they project Kathy’s voice to the audience from the powered microphone behind a curtain. Don, Cosmo and the producer then reveals Kathy by opening a curtain, to Lina’s embarrassment forcing her to flee from the stage. When Kathy tries to run away, Don stops her, introduces her as the real star before the two sings, and they later appear kissing on a billboard advertisement of the ‘singing in the rain’ film with Don and Kathy as the stars (Donen and Kelly,

Rabies Virus Research Paper Example | Topics and Well Written Essays - 1000 words

Rabies Virus - Research Paper Example The RNP complex along with the the viral RNA is comprised â€Å"of the proteins L (transcriptase), N (nucleoprotein), and NS (transcriptase-associated)† (Rupprecht). â€Å"These aggregate in the cytoplasm of virus-infected neurons and compose Negri bodies, the characteristic histopathologic finding of rabies virus infection. The M (matrix) and G (glycoprotein) proteins are associated with the lipid envelope. The G protein forms the protrusions that cover the outer surface of the virion envelope and is the only rabies virus protein known to induce virus-neutralizing antibody† (Rupprecht). Rabies virus can be either the fixed type or street (wild type) (Rupprecht). Incubation period In dogs, the incubation period is usually 3-6 weeks but it may range from 10 days to a year. In man, the incubation period is usually from 1-3 months though it may be as short as 10 days or as long as 3 years. Incubation period is usually short in persons bitten on the face or head and long in those bitten on the legs. Incubation period is shorter in children. (Ananthnarayanan) Reservoirs of infection and host range The rabies virus infects a wide range of hosts, including dogs and cats, raccoons, coyotes, skunks, foxes, bats, and human beings. Any warm-blooded animal can be infected with rabies; however, some animals like wolves, foxes, and coyotes are more susceptible (Ananthnarayanan) Transmission About 99.8% of reported cases of rabies are due to bites of animals. The â€Å"other forms of transmission that have been reported includes contamination of mucous membranes, faulty vaccines, corneal transplants, and aerosol transmission† (Rupprecht) Signs and symptoms Rabies virus affects primarily the central nervous system, and causes an acute infection. In humans, there are five clinical stages: â€Å"the incubation period, prodrome, acute neurologic period, coma, and death† (Rupprecht) The prodromal period usually lasts from 2 to 10 days and clinical sympt oms are first noticed during this stage. The symptoms may include fever, general malaise, fatigue, cough, sore throat, dyspnea, nausea, vomiting, anorexia, dysphagia, abdominal pain, diarrhea, irritability, vertigo, headache, anxiety, nervousness and apprehension (Rupprecht). Some significant features like â€Å"insomnia, nightmares, depression, increased agitation, photophobia, priapism, and increased libido, may also occur† (Rupprecht). In that case, it suggests the presence of psychiatric disturbances encephalitis, or other brain abnormalities (Rupprecht). A pathognomonic feature in the acute neurologic period is difficulty in drinking together with intense thirst. Attempts to drink brings painful spasms of pharynx and larynx, producing choking that patients later develop a dread for even the sight or sound of water (hydrophobia) (Scheld & Whitley) In the acute neurologic period, the disease is categorized as dumb rabies if paralysis is the main clinical feature and as fur ious rabies if the symptom of hydrophobia is the main clinical feature. Both types of rabies may show signs like â€Å"focal and generalized convulsions, muscle fasciculations, hyperventilation, paresthesia, hypersalivation and nuchal rigidity† (Rupprecht) After the acute neurologic period ends, the patient may develop a rapid, irregular type of breathing. Very soon, paralysis and coma develops. Unless ventilator support is instituted, the patient may

College Computerized Billing System Essay Example for Free

College Computerized Billing System Essay With the power of technology nowadays, people get interested with computers. They tried to indulge themselves on it to have a productive result in a more efficient and time saving process. It is highly valued in institutions like business enterprises, schools, hospitals, government and non government services. However, some of them are still using manual system. In this regard, we acknowledge the value of computerized system. As of today’s generation, there are already many college schools existing. One of which is IJMS College Department that serves tutorial type. It is located at Malvar, Santiago City and is owned by Dr. Imelda B. Brilliantes. IJMS started the operation of their college department on June 2004. Since the said industry is new, they still don’t have computerized system for reservation and billing which is very useful for business purposes. For thesis project, the researchers would like to propose a reservation and billing system to D’ Budgetel to help the management and have a synchronize flow in their transactions system. 1. 2 Statement of the Problem Hotel customers choose important considerations in choosing a place to stay like location, price/value and service. These are very important because these are the primary basis of a customer to be attracted in that business. Since the researchers found out that manual procedure are still used in processing their billing and reservation transactions, it greatly affects their customer’s need. This study aims to look for the following problems: 1. The School billing statement doesn’t provide specific or detailed information regarding on student’s payment or charges.

Francis I and Henry VIII :: Francis of Angouleme France England Essays

Francis I and Henry VIII On April 27th, 1989, at Sangatte on the northern coast of France, a ceremony was held to mark the commencement of the main work on the Channel Tunnel. At the tunnel entrance stood two giant pasteboard figures. One was of Henry VIII of England and the other was of Francis I of France. Their symbolic presence at the beginning of an ambitious project designed to link England and France was especially appropriate. Henry VIII is often called a |Renaissance prince' and is popularly remembered for his ebullience and the extraordinariness of his reign. What is often not so well appreciated, is the extent to which his style of monarchy and the events of his reign were influenced by his relationship with that other |Renaissance prince', Francis I. Rarely, since their time, have France and England been so drawn together by some higher ideal or imperative. Now it is the single market and European unity. Then, it was magnificent, competitive, kingship. Francis of Angouleme was born at Cognac in western France on September 12th, 1494. The Angouleme family was a cadet branch of the royal house of Valois. Francis' father, Charles, died on January 1st, 1496, and in 1498, the boy became heir presumptive to the reigning monarch. Louis XII. From the age of fourteen Francis lived at court and was soon known in Italy and England as the rising star of France. Louis XII died leaving no surviving son and Francis succeeded him as king on January 1st, 1515. Francis's accession was greeted favourably by the French nobility. He was young, healthy, full of confidence and he immediately rejuvenated the French court. His mother, Louise of Savoy, who was a great patron of artists and intellectuals, had ensured that her son had been well educated, at least by contemporary noble standards. Francis was inspired by dreams of royal greatness and chivalric glory. This was reflected in the iconography of the early part of his reign. A recent French study has identified more than a dozen different topoi of kingship which were produced under Louise of Savoy's patronage and which were taken up by the king himself. Among the most important were; Francis as the crusading roi chevalier, as the descendant of Charlemagne, and especially, as Julius Caesar's true successor. Royal propaganda promoted two ideals or hopes for Francis's reign. These were just and effective government at home and, abroad, the revival of a French imperial heritage. Francis I and Henry VIII :: Francis of Angouleme France England Essays Francis I and Henry VIII On April 27th, 1989, at Sangatte on the northern coast of France, a ceremony was held to mark the commencement of the main work on the Channel Tunnel. At the tunnel entrance stood two giant pasteboard figures. One was of Henry VIII of England and the other was of Francis I of France. Their symbolic presence at the beginning of an ambitious project designed to link England and France was especially appropriate. Henry VIII is often called a |Renaissance prince' and is popularly remembered for his ebullience and the extraordinariness of his reign. What is often not so well appreciated, is the extent to which his style of monarchy and the events of his reign were influenced by his relationship with that other |Renaissance prince', Francis I. Rarely, since their time, have France and England been so drawn together by some higher ideal or imperative. Now it is the single market and European unity. Then, it was magnificent, competitive, kingship. Francis of Angouleme was born at Cognac in western France on September 12th, 1494. The Angouleme family was a cadet branch of the royal house of Valois. Francis' father, Charles, died on January 1st, 1496, and in 1498, the boy became heir presumptive to the reigning monarch. Louis XII. From the age of fourteen Francis lived at court and was soon known in Italy and England as the rising star of France. Louis XII died leaving no surviving son and Francis succeeded him as king on January 1st, 1515. Francis's accession was greeted favourably by the French nobility. He was young, healthy, full of confidence and he immediately rejuvenated the French court. His mother, Louise of Savoy, who was a great patron of artists and intellectuals, had ensured that her son had been well educated, at least by contemporary noble standards. Francis was inspired by dreams of royal greatness and chivalric glory. This was reflected in the iconography of the early part of his reign. A recent French study has identified more than a dozen different topoi of kingship which were produced under Louise of Savoy's patronage and which were taken up by the king himself. Among the most important were; Francis as the crusading roi chevalier, as the descendant of Charlemagne, and especially, as Julius Caesar's true successor. Royal propaganda promoted two ideals or hopes for Francis's reign. These were just and effective government at home and, abroad, the revival of a French imperial heritage.

Technology in Education with DynaVox Systems :: essays papers

Technology in Education with DynaVox Systems There have always been implications in the way a teacher can teach a student. You have your perfect students who seem to know more than you, the bad student who doesn’t want to learn, and then you have your student with a disability. These students try hard to succeed, but without the proper equipment, are unable to do so. This comes into play especially with students who are unable to speak. There were many ways in the past to help people who couldn’t talk by either writing the words down all the way, to using sign language. Using these methods to convey a message to a person or group of people can take a long time. This could be, and is, very discouraging for someone who just wants to tell you the answer, or ask a question; however there isn’t an easy way to get it out. Luckily a company over in Europe developed a system that enables teaching and learning to come easier to a person with a disability. This system is called DynaVox. DynaVox was an educational computer system that came about in 1983 through Sentient Systems Technology. This system was developed to help children and adults with speech, language, learning, and physical disabilities. This tool can be used in the classroom, workplace, and community to enable people with disabilities to learn and communicate. The company and system have grown dramatically over the past few years, and have improved the lives of many children who didn’t have the means to communicate before. DynaVox System Software, or DSS, is designed to be something that is easy to use, no matter what disability you have. The DynaVox has a rubber edge with a 12 inch color touch screen. On the touch screen and as part of the system, you are able to have seventy-seven buttons that have different fonts and graphics. You press a button and it says to whomever you are talking to, what you want or need. In each system they give you a total of thirty-three hundred different symbols called the DynaSyms. These are pictures of things like humans, animals, nature, food, and everyday lingo. If there isn’t a symbol in the system that you need to use to communicate with, you can connect your DynaVox to Windows or Macintosh.

Simply Inspiring (Public Speaking)

Assalamualaikum and very good morning I bid to our beloved teacher _____, and my fellow friends . I’m Fathin who is a nobody but I’m here to become somebody that can inspire my precious friends with my simple speech. ‘Simply Inspiring’ What exactly are you capable of achieving? What is a realistic expectation for your life and what constitutes sheer madness? Is there a limit to how high you should aim? The simple answer to these questions is simply that you are capable of achieving anything you set your mind to; if you can think it, then it’s a realistic expectation; and you can aim as high as you want. We have probably all heard the â€Å"wise† saying: â€Å"the sky is the limit. † This would seem to have a lot of wisdom in it at first glance. However, it implies that man’s potential has a limit when in actual fact, man’s potential is limitless. Let’s examine what exactly your potential as a human being is. Potential is all that you can be, but have not yet become. It is all you can accomplish, but have not yet accomplished. It is unexposed or dormant ability. This means that the ability to become and to do is already there. It just hasn’t been brought out and utilized. Your most powerful asset is your mind. The answer to the question ‘what is a realistic goal and what is achievable’ is entirely up to you. If your mind can accept that something is achievable, it will find a way to attain that thing. Your possibilities are limited only by your thinking. What may be a limit for one person is a walk in the park for another. It’s all in the mindset. Your potential as a human being, then, is unlimited. You have within you the ability to become and to achieve anything you want. Now that you understand that your potential is limitless, your next challenge is to answer the question: what do you want out of life? Before you start scratching your head and making excuses, let me help you a little. See yourself as the truly capable human being that you are. Find your own way. Utilise the potential within you. Dig out your potential like a prospector digs for oil. The oil has always been there just waiting to be tapped. But if no one bothered to search for it and bring it to the surface it would just remain there dormant, wasting and useless. If you do not challenge yourself to grow beyond your present circumstances, it will just waste away and be totally useless not only to you, but to the rest of humanity. Ladies and gentlemen/Teacher and my beloved friends, I want to share a very inspirational story. It is just not a mere story. It is a real story. The story of Nick Vujicic. What Nick Vujicic has faced his whole life. Without any warning whatsoever, Nick was born with no arms or legs. As luck would have it, his mom was a nurse, and his father, a pastor. But an amazing thing happened. He saw past his limbs and his body to something more important and enduring: his spirit and his attitude. After accepting himself and his role in the world, he went on to earn a double Bachelor's degree in Accounting and Financial Planning in Australia (where he's from. ) From that moment forward, he's been living his dream to help others accept themselves and their roles in life. Everyone, he thinks, is here for a purpose. Teacher and friends/ Ladies and gentlemen, At the moment we already have the belief toward ourselves, the plans and strategy to achieve our main goal, SUDDENLY.. things go wrong. Does it seem like despite your best efforts things never work out as you planned? Are you in despair because just when it seems you are making progress something goes wrong? At such times it is easy to feel defeated and to give up, but what can you do to stay on top of things? One of my favorite poems, â€Å"Don’t Quit,† makes the statement more eloquently by saying: When things go wrong, as they sometimes will When the road you’re trudging seems all uphill†¦ †¦Rest if you must, but don’t you quit. Nick Vujicic with his motivational quote: â€Å"If I fail, I try again, and again, and again. If you fail, are you going to try again? The human spirit can handle much worse than we realize. It matters how you are going to finish. Are you going to finish strong? † It is a source of strength and hope for many during difficult and stressful times. The reason is that it states a simple truth so well that for many it is like shining a light in the darkness. Things will go wrong at times, but you determine what happens after a setback. There are in essence two basic mindsets when it comes to dealing with setbacks. One is the mindset of a pessimist(negative) and the other is one of an optimist(positive). It si important for us to ensure that we choose to be an optimist, although optimist had no control over what happened, they have the power to influence or determine the outcome. This is what determines whether you rise again after you fall or stay on your belly and mourn endlessly until you are blue in the face. Your attitude when things go wrong is ultimately more important than the event itself and is what will determine if the outcome will be positive or negative. I am in agreement with Nick Vujicicâ€Å"The challenges in our lives are there to strengthen our convictions. They are not there to run us over. † Even me,myself had many times when I have turned a â€Å"bad† situation into one that benefits me. Friends ,it is a matter of attitude and our mind. A positive attitude can be learnt and developed. It is a matter of choice. You can make the choice, whenever faced with a difficulty to look at it form an optimistic point of view rather than a pessimistic one. It comes to the end of my speech, but before that I would like to conclude . You can ask any motivator , they will tell you that we need to set our mind positively to believe with our own potential which is limitless . Do not limit our potential with limited vision! Last but not least, never quit. Believe me, there’s always silver lining. Thank you for lending me your attention. Assalamualaikum.

Five Moral Dimensions Of The Information Essay

1.The Moral Dimensions of Information Systems The moral dimensions that can control the major ethical and social concerns generated by information systems are as follows: (i) Information Right and Obligation What information rights do individuals and organizations possess with respect to themselves? What can they protect? What obligation do individuals and organization have concerning this information? (ii) Property Rights and Obligations How will traditional intellectual property rights be protected in a digital society in which tracing and accounting forownership is difficult and ignoring such property rights is so easy? (iii) Accounting Liability and Control Determining who should take responsibility for decisions and actions. Many of the laws and court decisions and actions establishing precedents in the area of accountability, liability and control were firmly in place long before information systems were invented. (iv) Quality of System This has to do with data quality and system errors. As werely more on information systems, data quality issues are gaining more importance. These issues affect you as a consumer and as a user. (v) Quality of Life An interesting quality of life issue that affects more and more people personally is the ability to work from home. Before the advent of  information systems most people used to have a regular day job 8.00 a.m. to 5.00 p.m., five days a week in a typical office setting in our society. But with the introduction of information systems people can work seven days a week, all hours of the day, at home and on their wayse specially the management staff in a company. Also, the quality of life issues would be incomplete without mentioning online love affairs. People also lose their jobs and ways of life because of information systems. All these are valid concerns of information systems. 2.Ethical Analysis This section presents various step processes of how one should analyze ethical concerns when confronted with such asituation: (i) Identify and Clearly Describe the Facts This involves finding out who did what to whom, and where; when and how. In most cases, you will be astonished of them is takes in the initially reported facts, and you will find that simply getting the facts straight helps in defining the solution. Also, this assists other opposing parties involved in an ethical quandary to agree with the facts. (ii) State the Inconsistency and Identify the Higher-Order Values Involved The parties involved in disputes over ethical, social and political concerns always claim to pursue higher values such as privacy, freedom and protection of property. It is very important to clearly define the conflict in ethical concerns and identify the ones with higher values. (iii) Identify the Stakeholders You must find out the identity of the stakeholders as every ethical, social and political issues have stakeholders; players in the game who have an interest in the outcome and that have invested in the situation and what they want. (iv) Identify the Reasonable Options to Select It may be discovered that none of the options may ever satisfy all the interest involved while some of the options performs a better job than others. So, sometimes concluding at a good or ethical solution may not always be a balancing of consequences to stakeholders. 3.Property rights and obligations trade secrets copyright patent law Trade secrets are any intellectual work or product used for a business purpose that can be classified as belonging to that business. Copyright protects the creators of a property against copying by others for any purpose during the life of the author. Patent law grants the owner an exclusive monopoly on the ideas behind an invention for 20 years.

Mcb Internship Report

[pic] INTERNSHIP REPORT ON MUSLIM COMMERCIAL BANK Instructed by: Mr. Naveed Ahmed Lecturer Comsats Institute of Information Technology Presented by: Muhammad Hussain MBA-A Roll No. 65 Semester 3 DEDICATION I dedicate whole of my education along with my life to my beloved parents and respected teachers, who were always kind to me. May God Bless Them (Aamin). Muhammad Hussain TABLE OF CONTENTS 1. Preface 2. Introduction Of Bank 3. Types of Bank 4. Executive Summary of MCB 5. History of MCB 6. Vision & Mission Statement of MCB 7. Commercial Bank 8. Branches & ATMs 19 9. Product & Services21 10. Department in MCB25 11. Management Hierarchy28 12. Investment Banking 13. Know Your Customer 14. Remittance Department 15. Financial Statements 16. SWOT analysis 17. Work Performed By Me 18. Findings 19. Recommandations PREFACE Banking sector owes a pivotal importance in the economy of any country through its variant functions. This basic motivator that stressed me to join any bank for Internship Training. Moreover, the experience and practice learned during this tenure also prove very helpful and facilitating in the forthcoming professional life. This report is the result of two months Internship will, Muslim Commercial bank, Kot Fareed, Sahiwal. The motive behind selecting this bank is that it is one of the Top 10 Asia, Bank‘s. The fact remains that Muslim Commercial bank, posses an excel/cut and historical importance being the most senior and leading in terms fluids and services to Pakistan at all ages of life. I had with the strong belief that this report will guide and facilitate the readers to understand the functioning of banking system and more importantly have good knowledge about Muslim Commercial bank. My utmost efforts to elaborate this report wit, material read, listened and observed. Yet, I feel that this period was not long enough to learn and understand the complex and widespread functioning of banking sector. I am really thankful to the entire staff members of the aforesaid branch for the friendly and cooperative behavior during my internship. Muhammad Hussain MBA-A Roll No. 65 w ell-developed banking setup plays very significant role in the economic development of a country. Banking sector is precondition for the development of any country. The banking sector helps in proper utilization of resources of the country by financing the less developed sector. It also helps to keep cumulative demand in proper balance with the supply of those resources, which are responsive to monetary demand. DEFINITION OF BANK. â€Å"A bank is an institution, which deals in money. † I BROADLY SPEAKING â€Å"Banks draw surplus money from the people who are not using it at that time, and lend to those who are in a position to use it for productive purposes. † 2 IN OTHER WORDS â€Å"Bank also accepts the deposits from public repayable on demand or otherwise and withdrawal by cheques. Drafts order and include any post office saving bank. † BANK. The word bank is said to have been derived from the Italian words â€Å"Bancus† or â€Å"Banque†. The History of banking is transacted to be as early as 200 B. C. PEGETS DEFINITION: no one anybody. Corporate or otherwise can be a banker who does not: I Open current account 2 Pay cheques drawn on him 3 Collect cheques for his customers. HARTS DEFINITION. â€Å"A hanker is one who is in the ordinary course of his business, honors cheques drawn upon his by persons from and for whom he receives money on current account. † ACCORDING TO THE BANKING COMPANIES ORDINANC, 1962: SECTION 5(B): â€Å"Banker means a person transacting the business of accepting, for the purpose of lending or investment, of deposits from the public, and withdrawal by cheques, drafts, order of otherwise, and inclined any post office saving banks. † IMPORTANCE OF BANKING. Banks play very important role in the economic life of a nation. The growth of the economy is dependent upon the soundness of its banking system. Although banks so not create new wealth but borrow, exchange and consume. These make generation of wealth. In this way. They become most effective partners in the development of that country. To encourage the habit of saving and to mobilize these savings is its basic purpose. Banks deposit surplus from the public and then advances the surpluses in the form of loans to the industrialists, agriculturists, businessmen and unemployed people under different schemes so that they setup their own business. Thus banks help in capital formation if there are no banks, and then there would be concentration of wealth in few hands great portion of wealth of a country would be idle. In the fewer developing countries rate of saving is very low and due to this rate of investment and rate of growth is very low. We can take hank just like a heart in the economic structure and capital provided by it is like blood in it. As long as the blood is in circulation, the organs will remain sound and healthy. If the blood is not provided to any organ then the organ would become useless. So if the finance is not provided to agriculture sector or to industrial sector, it wills he destroyed. Loan facility provided by bank works as an incentive to the producer to increase production. Banks provide transfer of payment facility, which is cheaper, quicker and safe. Many difficulties in the international payment have been overcome and volume of transactions has been increased. These facilities are very much helpful for the development of trade and commerce. EVOLUTION OF BANKING IN INDO PAK SUB-CONTINENT: The Indian society was quite familiar with the banking, right for the beginning. There is also sufficient evidence to show that during 51h century people were accustomed to use 1-lounds as a credit investment. Loans were given to the people against personal and other Securities such as ornaments, goods and other immovable properties. TYPES OF BANK: Following is the list of various types of banks: Central Bank Commercial Bank Exchange Bank Industrial Bank Agriculture Bank I. COMMERCIAL BANK: The banks in any country speeded over with an objective to get the excessive money Form the public in the form of deposits and providing finance to the investors. These Banks are in the ground for profit earning motive and in competition with each other. These banks are providing the basic services to the customers in the form of deposits, Advances, remittances and others. Commercial Banking Scenario In Pakistan: At the time of Independence in 1947. ther were 38 scheduled banks with 195 offices in Pakistan. But by December 3l†, 1973 there were 14 scheduled Pakistani Commercial Banks with 3233 Branches in Pakistan and 74 Branches in the Foreign Countries Nationalization of banks was done on 1st January 1974 under the Nationalization Ac 1 947 due to certain objectives. But it had negative effects on the efficiency of the banking sector. Afterwards, a Privatization Commission was set upon January 22nd, 1991. The Commission transferred many banks to the private sector, i. e. Muslim commercial Bank and Allied Bank Limited. The Govt. approved and permitted the establishment of 1 0 new private banks in August 1991 Functions of commercial Banks: I borrowing of money from customers in shape of term deposits (PLS Saving Current Deposits and Notice Deposits). 2 Lending of money to borrowers in shape of finances, short-term finances, and long-term finances under various names such as Demand Finance , Small Finance, Cash Finance. 3 Agency services. 4 Remittance of money. 5 Foreign exchange business, foreign currency deposits. LCS, Imports and exports etc. ROLE OF COMMERCIAL BANKS IN THE ECONOMIC DEVELOPMENT OF A COUNTRY: Banks play an important role in the economic development of a country. If the banking system is unorganized and inefficient, it creates market adjustments and impediments in the process of development. In Pakistan, the banking system is organized in well manner. The State Bank of Pakistan since July 1st. 1984 stands at the apex and is responsible of the operation of the banking system. The other bands, which form the banking structure in Pakistan, are playing role in h he economic development of the country. The role of the commercial bank in the growth and development of the economy on sound and steady footings is discussed briefly as follows: Mobilization of Resources: The commercial banks are the most efficient organization of the economy in the mobilization the resources and making a profitable pool of these resources. Taking the Money from the savers and lending it to the investors is the most prominent job of the hank Financing Development Projects: The banks and other financial institutions advance loans for the development projects that enhance the pace of overall development of the country. These advances are made in both public and private sectors for the purpose of achieving a good and strong economic field to catty on the other activities of trade and business. Creating Climate For Capital Formation: Capital formation is done by the act of accepting people’s money and putting into Profitable ventures. This money so accumulated, make possible the availability of the needed capital by the investors. The investors on the other hand are able to get the needed funds that shortfall their requirements. Planned Development: With the help of well-organized banking sector the government is able to make good Implementation of its economic planning and can execute developmental activities for the welfare of the society. Promotion of Saving Habit: There are persons who have money but cannot put them in profitable use. The banks attract these persons by offering a variety of accounts. They provide them not only the safety of the funds but also higher returns on them. The banks, in this way, promote the habit of saving among the people. Effective Implementation of Monetary Policy: With the help of a good banking system in the country the government and the central Banks regulate the monetary supply and demand of the money. A good system helps in the implementation of the policies that are formulated by the government. l through these banks using different techniques of credit control makes credit expansion and contraction. Narrowing Regional Disparity: The banks help in bridging the country. The surplus fund of on Region is sent to the centers of deficit. The less developed areas acquire funds, put them into productive channel and increase production. The banks help in a balanced growth the economy. Executive Summary CORPORATE   PROFILE Mian Mohammad Mansha Chairman S. M. Muneer Vice Chairman Tariq Rafi Shahzad Saleem Sarmad Amin Aftab Ahmad Khan Atif Yaseen Dr. Muhammad Yaqub Mian Raza Mansha Atif Bajwa President / CEO Board Committees : Audit Committee Dr. Muhammad Yaqub Chairman Tariq Rafi Member Mian Raza Mansha Member Atif Yaseen Member HR Committee Mian Muhammad Mansha Chairman Dr. Muhammad Yaqub Member Mian Raza Mansha Member Atif Bajwa Member Risk Management Committee Mr. Tariq Rafi Chairman S. M. Muneer Member Mian Raza Mansha Member Aftab Ahmed Khan Member Committee on Physical Planning, IT System and Contingency Arrangements Sarmad Amin Chairman Atif Yaseen Member Aftab Ahmad Khan Member Atif Bajwa Member Business Strategy & Development Committee Mian Mohammad Mansha Chairman S. M. Muneer Member Tariq Rafi Member Mian Raza Mansha Member Atif Bajwa Member Credit Committee Shahzad Saleem Chairman Sarmad Amin Member Tariq Rafi Member Mian Raza Mansha Member Chief Financial Officer Tahir Hassan Qureshi Company Secretary Abdus S. Sami Auditors KPMG Taseer Hadi & Co Chartered Accountants Riaz Ahmed & Co. Chartered Accountants Legal Advisors Mandviwalla & Zafar Advocates & Legal Consultants History of Muslim Commercial Bank The Muslim Commercial Bank Limited was incorporated on 9th July 1947 in Calcutta in Bengal. After partition, the Registered Office of the bank was hifted to Dhaka where it commenced business from August 1948. The Bank transferred its registered/Head office from Dhaka to Karachi in 1956. In 1999, its registered / Head office was transferred to Islamabad and Karachi office was named as principal office. The government transferred a 26% management stake to a group of leading industrialists, collectively named National Group of which Mian Mohammad Mansha is the Major stakeholder. In 1992 a further 24% was sold to the National Group. The current shareholding structure is 50% Nationa l Group, 25% government and 25% floated on bourses. NATIONALIZATION OF MCB Muslim Commercial Bank Limited was nationalized by the Government of Pakistan in January 1974 under the Banks Nationalization Act, 1974. Subsequent to nationalization the operations of premium Bank Limited were merged with the Muslim Commercial Bank Limited in June 1974. PRIVATIZATION OF MCB The previous Government declared the privatization policy as one of its main objectives and in accordance with its policy, the Government offered Muslim Commercial Bank Limited for privatization. The Bank was the first Public sector bank, which was privatized on 2nd April 1991. The Government of Pakistan transferred management of the bank to Private Industrialists and Entrepreneurs, â€Å"National Group† by selling 26% shares of the Bank at Rs. 56 per share. Present Status Over the years Muslim Commercial bank fostered strong bonds with its customers. MCB understands them; their needs. They feel comfortable with MCB; its their bank; it responds to them; listens to them; partners with them; grows with them. That is why it is one of the leading commercial banks of the country, providing a wide range of modem banking services. At present, the banking network consists of over 1000 branches along with – controlling offices known as Area Head offices and Regional Head offices. These controlling offices are responsible for the smooth operation of the bank on National & international levels. The entire financial and operational objectives are achieved with the Human Resources strength over 12000 employees. The bank is known as the major credit provider, best place of working and paymaster in the financial (money market) of the country. Over the past few years, MCB's profits have been hit by the need to increase provisions coverage and restructuring costs associated with the downsizing of the workforce and branch network, whilst there is some need to boost provisions, these charges (necessary to bring the bank back into shape) are largely over. It has also slowly received permission from the SBP to shut down a number of unprofitable branches. In 1999 EURO MONEY recognized MCB as the best domestic bank in Pakistan. The banking sector has been worst hit by the external account crisis that Engulfed the country following the nuclear tests. Due to the nature of banks as a Medium for debt transactions the country's technical default and subsequent rating downgrade impacted them the most. Those core concerns are still not fully alleviated in the view of the investors. The closest that investors have come to positive expectations regarding external account sustainability and a possible re- rating was back in the fourth quarter of the year 1999, and this led to MCB climbing to Pakistani rupees 56 per share. Resumption of the IMF funding and a possible rescheduling of bilateral debt will positively impact the banking sector and especially MCB. State Bank of Pakistan continued the process of Banking Reforms, which included strengthen of Prudential Regulations and focus on recovery of defaulted loans. In 1999 return on Government Savings Scheme and Treasury Bills was reduced, which led to a lowering of lending rates, resulting in erosion of margins for banks but it is likely to give a boost to economic activity. MCB Rupee travelers Cheques continued to maintain their leadership position in the industry and sales registered a 45% growth over last year. MCB successfully introduced the Rs. 100, 000 denomination cheque countrywide and introduced RTC dialup tele-verification facility from Lahore city as well. Mainly there are three types of Banking in MCB. These are: CORPORATE AND INVESTMENT BANKING Corporate Banking Group of MCB is focusing on top tier local corporate groups and multinationals in a structured and focused manner building relationships leading to increased market share. Branches having Advances of Rs. 100, 000,000 per party relationship and monitoring such advances are called as Corporate Branches. These branches include corporate clients and their requirements are looked after. There are about 20 corporate branches of MCB in Pakistan. OUR VISION & MISSION Vision Statement To be the leading financial services provider, partnering with our customers for a more prosperous and secure future. Mission Statement We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest in us with confidence. COMMERCIAL BANKING The Commercial Banking Group of MCB continues to service the trading Community and middle market, with sustained focus on developing new customer relationships and increasing the asset portfolio. CONSUMER BANKING The Consumer Banking Group focuses on the lower end of the market and micro credit. Individual customer needs are being serviced through the introduction of diverse lifestyle consumer loans and introduction of new products and partnerships with service providers. Customers will continue to use the extensive branch network, which in turn will generate deposits to feed the asset development and liquidity requirements of the Bank through its diversified and stable deposit base. ATM TECHNOLOGY At MCB, technology has a direct relationship with the needs of the customers, it is a mean of creating value and convenience for the customer. Over the last few years MCB has invested heavily into strengthening its technology backbone. Today it is leading the way in banking technology and setting new standards for the banking industry, penetrating into the local market, listening to the needs of the people. MCB’s strength lies in providing technological base at a grass root levels of the society with a challenge to educate and assimilate such systems across vast cultural and economic backgrounds. With over 768 automated branches, 243 online branches, over 151 MCB’s ATMs in 27 cities nationwide and a network of over 16 banks on the MNet ATM switch, MCB continuously innovates new products and services that harness technology for the customer’s benefits. Additionally in order to enhance the utility of the ATM services they successfully linked their ATM network to the MasterCard, Cirrus and Maestro, effectively becoming part of the largest ATM network in the world. MasterCard and Cirrus/Maestro users can now access their ATM's network. Together with the above MCB made a strategic decision to establish an ATM switch and open their ATM network to other banks. The ATM switch has been named MNET. It has following banks in MNET switch: Standard Chartered Citi Bank MCB ATM  SERVICES MCB ATM Card Welcome to a world of convenience with the MCB ATM 24- Hour Smart Card. â€Å"It Works. Anytime in Pakistan and abroad. † With an ever growing number of ATMs operating across the nation, the MCB ATM Network is the largest and most advanced of its kind in the country, and is part of MCB's continuing efforts to provide you with convenience that suits your requirements most. And now the MCB ATM has gone global. MCB's affiliation with Master Card International brings about added facilities for the MCB traveler abroad with the Cirrus and Maestro networks. So go ahead! Use your MCB ATM 24- Hour Cash Card day or night, at home or abroad. MCB ATM Regular Card The MCB ATM Regular Card allows withdrawal of up to Rs. 10,000 per day and a maximum of 3 withdrawals per day per card. BRANCHES & ATMs Mnet MNET enables all the member banks to share their electronic networks. Which means customers of member banks can use MNET as well as 1-Link ATMs Nationwide. MNET member banks ATM machines accept cards issued by MCB Bank Ltd, Citibank, Standard Chartered, HSBC, Saudi Pak Bank Limited, Habib Metropolitan Bank, JS Bank, Deutsche Bank, SME Bank, Arif Habib Rupali Bank and First Women Bank. MNET customers can use over 600,000 ATMs worldwide that carry the logo and shop at over 5 million outlets that carry the logo. M-Net switch has currently 612 ATMs in 50 cities. We plan to have the network grow in faster pace in future as MCB itself will be adding more ATMs by the end of the year. The ATM deployment has been planned in such a manner that a customer will be only a few minutes away from an ATM in major cities. This coupled with geographic coverage provides the largest convenient spread in the country, because of which we are very strongly concentrating on Diverse Coverage & Convenience. M-Net Switch ATMs are present in all the major cities of the country. They are available in the hilliest and northern areas of the country such as Murree, Abbottabad and Swat etc thus providing convenience of accessing 24 hours cash to the customers across the country. M-Net switch also has its Service Centers in the main cities of the country providing support to member banks customers. M-Net Switch ATMs are also present in all 3 main Airports of Pakistan i. e. , Jinnah Terminal (Karachi), Allama Iqbal International Airport (Lahore) & Islamabad International Airport. MEMBER BANKS & their ATM Locations In Pakistan, the ATM facilities can be availed at any of the following locations: MCB Bank Ltd. Standard Chartered CITIBANK Saudi Pak Bank limited HSBC Habib Metropolitin Bank Arif Habib Rupali Bank Deutsche Bank First Women Bank SME Bank CORPORATE IMAGE BUILDING In view of Goals established through mission and vision statement, the first step taken was to change the corporate image of the Bank, which inclined following aspects: In 1991 Bank changed its logo from to current logo which is: Which signifies the growth and prosperity? The change of logo was part of effort to change image of the Bank as a progressive bank in the minds of people of country. A comprehensive electronic media campaign was launched with a logo â€Å"Good Banking getting even better† stressing on the improvement. An on going process of Face Lifting and renovation of MCB branches was started which is still going on. The purpose of it was to ensure the overall outlook of the bank changes and employees get a better environment to work and customers of the bank feel more comfortable. NEW PRODUCTS AND SERVICES SINCE PRIVITIZATION In order to achieve long-term goals of expansion and penetration in the market. Bank introduced various new products for its customers, which cater to the needs of various segments of the society. In order to do so, a constant process of market research, evaluation and development of New products was started which resulted in introduction of various new products which were earlier not introduced by any other Bank in the country. Introduction of these products was indeed a major source of penetration for the bank and turned out to be a differential factor as compared to other banks: Prime Currency Accounts – For foreign currency deposits, (since 1991) Mahana Khushali Scheme – A monthly income plan through deposit of a fixed sum in the account, (since 1991) Hajj Mubarik Scheme – For intending Pilgrims, (since 1991) Capital Growth Certificates – It doubles the deposit of depositor in 5 years. It offers high rate of return and was introduced for fetching long-term deposit, (since 1991) PLS 365 Savings Accounts. – Introduced high earning product with feature of calculation of profit on daily product basis. No restriction on deposit withdrawals and Minimum deposit of Rs. 300,000/- (since 1992) Fund Management Scheme – To generate funds to develop secondary market for Government Securities (from 1991 to 1992) MCB Khushali Bachat Accounts – Savings accounts with added value to customers due to profit application of daily product basis. MCB Dollar Khushali Accounts – For foreign currency deposits, (launched in 1993) FAXPRESS – A fast inter-city Remittance Service, (since 1991) MCB Rupee Travelers Cheques – The most popular product of MCB, introduced Rupee Traveler cheque for the very first time in the country and it immediately fetched high share of the market and MCB share is still growing – (launched in 1993) Consultancy Services For intending buyers of State-owned enterprises being privatized, (since 1991) Self-Financing Scheme – Mark-up free finance from 5000 to 25000. (since 1991) Night Banking Services (since 1991) Utility Bills Collection Centers – Separate utility Bills collection centers were established for collection of utility bills (since 1994) MCB MasterCard – (since 1994) EXPORTMOR – Financing facility for exporter (since 1994) REMITEXPRESS – A fast remittance service between Pakistan and Middle East. (Since 1994) Personal Banking Services- In order to promote Consumer Banking system in the country a proper personal Banking service was started for High Net worth clients of Bank in selected branches (since 1995) MCB Custodian Services – Launched for local and international capital market clients. Online- The largest network of branches in the country and growing. Providing customers with 24Ãâ€"7 real time online facilities. MCB Call Center- Call now for answers to your queries-banking services, ATM services, mobile banking services, RTC services, telebanking services and MCB product information. The state of the art MCB call center is the right choice to keep you in step with your ever hectic schedule by providing you services relating to your account and Smart card at any point in time. Our well-abreast and friendly call center team is available 24 x 7, 365 days a year to ensure that your daily financial obligations are taken care of guaranteeing you a good night’s sleep. Cash Plus-Cash management services for corporate customers help customers substantially reduce their receivable collection time frame, improve cash flow and business management. Islamic banking services through exclusive units/ branches offering a range of liability and asset based sharia compliant products like musharika, murabaha, ijara and istasana. MCB Mobile banking- Banking at your figure tips. Dial in anytime to get information regarding balance and mini statements. At the forefront of technological excellence, MCB proudly introduces MCB MOBILE BANKING. The convenience of accessing your account balance information and mini statements whenever you want or wherever you may need them, with comfort and peace of mind. MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours – 365 days. Just call our Help Line on 111-000-MCB(622) or any MCB online branch for assistance. Mobile Banking at a Glance MCB Mobile Banking gives you easy and quick access to your account(s) at a time you find convenient, including all holidays. Banking at your Fingertips With MCB Mobile Banking you can: Check your balance View the last 4 transactions of your MCB account(s). A Free Service MCB Mobile Banking is a free service for MCB account holders who have an ATM card. All you pay for is the cost of an SMS message if charged by the service provider. MCB lockers- The best protection for your valuables. Lockers of different capacities are available nationwide. Pyara ghar- Flexible and competitive home financing facility with options of home purchase, construction and renovation. MCB car cash- Car financing and leasing at competitive rates with flexible options. Largest ATM Network- of 100 ATMs connected to worldwide ATM network of about 350,000 ATMs along with Cirrus and Maestro facility enabling MCB ATM card to be used All over the world & anywhere in the country. CUSTOMER SATISFACTION For any organization to succeed, it is extremely vital to ensure Customer Satisfaction. Banks being in service sector, it is highly important that high service standards be maintained and real value to their money is provided to its customers. In order to do so MCB took three revolutionary steps: Provision of comparatively batter service to its customers as compared to other banks through value added features of low cost, quick disposal of work and friendly environment. Modernization, Computerization of most of the branches enabled Bank stay abreast with the technology and provision of better service at the root level to its customers. Bank also started an ongoing process of Branch face lifting creating a better congenial environment for its customers. In order to be more customers' conscious, MCB started a very effective and timely action system on Customer Complaints Departments in MCB Brief functions and responsibilities of departments at MCB are as follows. Human Resources and legal group: ? Recruitment. ? Training. ? Transfer & posting. ? Promotions. ? Disputes. ? Staff loans. Banks operations group: ? Policy. ? Premises. ? Capital & operating expenses processing. ? Return & consolidation. ? Reconciliation. ? Product sales. Relationship co-ordination. ? Service standards. ? Customer complaints. Financial Institution & overseas group: ? Inter-bank exposure. ? Forex licensing. Financial control & Audit group: ? Audit & internal control. ? Budgeting & planning. ? Monitoring of expenses. ? Financial reports. Credit & risk management group: ? Credit proposal evaluation & analysis. ? Project financing. ? Monitoring of credit portfolio of bank. . Corporate banking group: ? Placement of all multi-national & public sector companies. Consumer banking group: ? Penetration in high net-worth customers. ? Earning increase. Customer retention. Commercial banking group: ? Conduction of normal retail operations. Treasury & FX group: ? Funds management. ? Investment management. Assets management group/ Fraud control group: ? Classified portfolio looks after. ? Special assets management. ? Restructuring / Rescheduling. ? Out of court settlements Information technology group: ? ATM / CIRRUS facilities. ? I. T. related franchise management. ? SWIFT system. ? On-line branches network look after. ? Hardware / software support. MCB’s Management Hierarchy Business of MCB MCB is in it’s over 50 years of operation. It has network of over 1,100 branches all over the country with business establishments in Bangladesh, Sri Lanka and Bahrain. The branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Baluchistan (3%) respectively. MCB has an edge over other local banks, as it was the first privatized bank. The State Bank of Pakistan has restricted the number of The Consumer Banking of MCB provides customers with innovative saving schemes, products and services. The ATM network of MCB is the largest in Pakistan and the Pak Rupee Travelers Cheques are market leaders. MCB was the first to introduce the Photo Card with the launch of the MCB MasterCard. The Corporate Banking of MCB ensures assistance from a dedicated team of professional financial advisors for underwriting, project finance or corporate advisory services. When it comes to banking practices, the consumer can depend on MCB, because it'd been around for over fifty years. The State Bank of Pakistan has restricted the number of branches that can be opened by foreign banks, an advantage that MCB capitalizes because of its extensive branch network. Eight years after privatization, MCB is now in a consolidation stage designed to lock in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its asset portfolio and rationalized the cost structure in order to remain a low cost producer. MCB now focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate clientele includes public sector companies as well as large local and multi national concerns. MCB is also catering to the growing middle class by providing new asset and liability products. The Bank provides 24 hour banking convenience with the largest ATM network in Pakistan covering 9 cities with around 100 ATM locations. The Bank's Rupee Traveler Cheques have been market leaders for the past six years. MCB looks with confidence at year 2002 and beyond, making strides towards fulfillment of its mission, â€Å"to become the preferred provider of quality financial services in the country with profitability and responsibility and to be the best place to work†. Corporate Banking MCB's Corporate Banking Team consists of dedicated professionals with the requisite expertise to take care of the banking needs. The Corporate Bank with 20 branches has its presence in all major cities of Pakistan. The Area Offices are located in Karachi, Lahore and Islamabad. Corporate Platforms have been established in the three principal cities where teams of dedicated Relationship Managers have been posted. These Relationship Managers have been entrusted with the complete responsibility for managing the risk of their allocated portfolios, acting as allusion between the customer and the bank, and providing you with the entire range of products/services offered by the bank. The products/services of the Corporate Bank are broadly divided into the following categories: Working Capital Loans: The working capital loan includes Running Finance, Cash Finance, Export Refinance, Pre-shipment and Post-shipment etc. Term Loans: Offer Short to Medium Term Finance to meet capital expenditure of the customer business needs. Trade Finance Services: Trade finances services that include an entire range of import and export activities including issuing Letters of Credit (L/Cs), purchasing export documents, providing guarantees and other support services. Cash Management: The network of about 1100 branches in Pakistan enables the bankers to collect and disburse payments efficiently with the MCB cash management services. This also enables. the bankers to offer the customer’s choice of paper based or electronic fund transfer solutions including collection amounts, rose branch on- line transactions etc. Investment Banking The Investment Banking Team of MCB has emerged as a leading player in Pakistan's investment banking arena. The Team handles advisory, corporate finance and capital markets related transactions. Within these areas, the investment banking team of the MCB has developed expertise in the following areas of the investment: Private Placements Debt/Equity Underwriting Term Finance Certificates Loan Syndication Arrangement of Non- Fund Facilities Mergers and Acquisitions Financial Highlights The results for the year 2001 are reflective of sustaining all-around efforts over the few years, to maintain profitable growth along with prudent and proactive risk management and expansion of product range of customers. Pre-profit for the year 2001 was Rs. 2. 0 billion as against Rs. 1. 32 billion in 2000-a healthy increase of 59%. Growth in profitability is primarily due to fund-based activities through efficient assets and liability management. Fee based income was lower despite increase in volumes due to competitive pricing and discontinuation of charges on PLS accounts. Administrative expenses grew by 3% generally attributed to absorb effect of inflation and enhancement in Govt. levies. Pr agmatic efforts are, however, under way to manage costs in relation to revenues to further improve the revenue/expense ratio. Higher level of provisions was in the line with the Bank’s policy to upfront recognize problem lending. In 2001, the Bank managed to recover Rs. 2. 19 billion as against Rs. 1. 97 billion in 2000. The balance sheet footings have increased to Rs. 187 billion from Rs. 175 billion primarily based on deposit growth. Deposits have registered a substantial increase of 14% and stand at Rs. 154. 5 billion in 2001 as against Rs. 136 billion in 2000. Despite of low PLS deposit rates, branch network has shown a commendable performance by increasing and managing the deposit mix. This has been possible by improvement in customer services and targeted sales of products like ATM cards. Net advances as at December 31, 2001 stood at Rs. 76. 6 billion, a reduction of Rs. 9. 8 billion. Demand for credit from manufacturing and export clients fell considerably, post September 11,2001, which led to a reduction in advances as on the balance sheet date from a higher level during the year. Leadership in Rupee Travelers Cheques: Sales have grown by 26% in the year 2001 and continue to reflect meteoric growth. With the extension of the generic brand, increase in the range of denomination backed by a powerful verification system and over 900 branches involved in this business. Leadership in ATM’s: With around 100 ATMs and 170 online branches, MCB is again an undoubted Indus leader with connectivity extended to 16 cities of Pakistan. In the year 2002 further ATM will be deployed and connectivity increased to other cities. MCB ATMs not only serve 24-hour cash convenience but also improve on the counter services and turn around time at cash counters. The MCB ATM Master Card with Maestro and Cirrus networks has become a global ervice furthering the convenience to our customers. Traveling customers can access their account from a large number of internationally deployed ATMs and point of Sale (POS) units. The MCB ATM Switch – MNET is now operational. IT GROUP of MCB has been able to create the largest network for secure electronic financial transactions in Pakistan. Local branches of six international banks are connecting to this network. This will enable participating banks to use each others' ATMs resulting in an increased convenience to MCB customers and customers of other banks. The IT Group is currently expanding the network capability to provide the customers access to banking through multiple electronic channels. American Express Bank enters into an ATM sharing alliance with Muslim Commercial Bank: Muslim Commercial Bank Limited and American Express Bank Ltd. signed a Memorandum Of Understanding creating a mutually beneficial alliance, which will enable customers of American Express Bank to use ATM facilities offered by Muslim Commercial Bank. Mr. Taufiq A. Hussain, Country Manager, American Express Bank Ltd. , Pakistan in a simple ceremony in Karachi, signed the MOU. MCB has setup an ATM Switch called MNET and American Express Bank is the fourth foreign bank to sign the sharing MOU. Speaking at the ceremony – AEB Country Manager said, â€Å"Customer service quality is the cornerstone of AEB's philosophy and this initiative will significantly enhance our customer service capability for our consumer banking clients†. He added â€Å"After having considered various routes to acquire this capability AEB selected MCB as an ideal partner keeping in view the large network capability and long standing relationship with MCB†. MCB with a network of over 1000 branches in the largest private sector bank of the country. The Bank is a market leader in 24 hour banking convenience with the largest nationwide ATM network covering 11 major cities in all provinces of the country. CITI bank and Muslim Commercial Bank sign ATM sharing agreement: Muslim Commercial Bank and CITI Bank signed an ATM sharing agreement today. By the middle of this year, both Banks’ customers will be able to use the services of either Bank's ATMs. Seen at the signing  ceremony are Mr. Haroon Basheer Sheikh, Head of Consumer Banking and Information Technology – MCB and Mr. Nadeem Hussain, General Manager Global Manager Global Consumer Banking – CITI Bank Pakistan with their respective team members. Standard Chartered Grindlays and Muslim Commercial Bank to launch co-branded credit card: Rated as Pakistan's best banks (‘domestic' and foreign' respectively) by Euro money magazine Muslim Commercial Bank (MCB) and Standard Chartered Grindlays signed a Memorandum of Understanding to launch the first-ever joint servicing co-branded credit card in Pakistan. Under the arrangement the partnering banks will have shared as well as distributed responsibilities to service the customers in line with their respective strength's. The Partnership will derive its strength by combining the large diversified customer base of MCB and the track record of Standard Chartered Grindlays in managing a successful credit card business in Pakistan. MCB, the largest Private Bank in Pakistan, has over four million accounts domiciled in 1100 branches across the country. Standard Chartered Grindlays, the largest foreign bank in Pakistan, has over ninety thousand satisfied card members and is a leading international player in the cards business. With this new initiative the customers product of the two leading banks in Pakistan. This agreement further strengthens the relationship between these two banks; earlier this year Standard Chartered Grindlays signed an agreement to join MCB's switch/ATM network, the largest in the country. FAYSAL BANK LIMITED to sell Muslim Commercial Bank’s Rupee traveler’s cheques: Muslim Commercial Bank Limited and Faysal Bank Limited signed an agreement for the Sale and purchase of MCB Rupee Travelers Cheques at all 11 Faysal Bank branches in Pakistan. Main categories of Account opening form: Type of Account There is a category of â€Å"Type of Account â€Å", the customer can check any option to open a certain account. Following are certain kinds of accounts: Current PLS-Saving MCB Saving-365 Khushali Bachat PLS Term Deposit New Foreign Currency Account (Current/Saving) Currency There is a category of â€Å"Currency† in the form: In this section there are four kinds of currencies are given in which MCB opens account. They are: Pakistani Rupee US dollar Nature of Account There is a category of â€Å"nature of account† i. e. Individual Partnership Sole proprietor Joint stock company Introduction Before opening an account a banker should ascertain weather or not the person desirous of opening the account is a desirable customer. There is Reference section in the form in which the person who wants to open an account must provide a reference of a person who has already an account with MCB. For current account only reference of current account holder is accepted whereas for saving account reference of any whether current or saving is allowed. Preliminary investigation is necessary because of the following reasons: ? To avoid frauds ? Safe guard against unintended overdrafts ? To avoid negligence ? To replay inquiries against clients ? To comply with Prudential Regulations/Laws There is a specimen signature card with the bank on which the signature of account holder is to be taken while opening of his account. And then he is issued with a cheque book. It is advised that one must keep his cheque book under proper care but there are cases that people sometimes lost their cheque books. In that case there is an application form in the name of manager is available and the customer who wants to get a new cheque book fills that form and gives it to the manager then he is provided with a new cheque book. In other case a requisition slip is present in the cheque book and whenever the customer wants a new cheque book he simply fills that requisition slip and presents it to manager and gets a new cheque book. Know your Customer In view of recent heightened global efforts to prevent the possible use of the banking sector for money laundering, terrorist financing, transfer of illegal/ill-gotten monies and as a conduit for white collar crime etc, the importance of â€Å"Know your Customer† has increased. The objective of knowing a customer is to have a fair idea about the identity, financial resources and general information about the customer at the time when the relationship is established. A banker must have following information about the customer: Customer’s Name: Enter complete name as mentioned in original Identity Card/other business documents. Nature of Business/Profession: If the customer is of salaried class then banker will enter his employer’s name. If the customer is a businessman, trader, sole proprietor, then the banker will enter the business name. Also enter the customer’s title/position and address of the employer/business. Addresses with P. O. Box are not acceptable. Similarly remarks like â€Å"Private Service†, â€Å"Business† are not acceptable, rather specify what type of company/business the customer is associated with. In case of individual his attested Photocopy of national identity card or passport is required, in case of salaried person, attested photocopy of his sarvice card. In case of partnership attested photocopy of identity cards of all partners is required and attested photo copy of â€Å"Partner ship Deed† along with a copy of Registration certificate with registrar of firms. In case of Company, Memorandom and Article of association, certificate of incorporation, certificate of commencement of business and attested photocopy of identity cards of all the directors is required. Address: Enter the complete residential/business address. Within the brackets you may also provide prominent address identification marks for ease of physically locating the address. Contact Number: Enter home, official, mobile, fax numbers and e-mail address (if available). Special Instructions: Clear-cut operational instructions must be obtained from the customers. If the customer has not given any special instructions in specified column, the column must be cancelled by drawing a line, as this column must not be left blank under any circumstances. The bankers considered the following points while opening the accounts: Remittances Department The next department I worked in is Remittances department. The incharge of this department, Mr. Khalid told me that there are four kinds of remittances they deal in: ? Telegraphic Transfer ? Mail transfer ? Demand Draft ? Pay order Another task of this department was to issue the traveler cheque and to give the ATM card numbers. Here is a little detail of all of these works: Telegraphic Transfer: It is a facility provided by the bank through which a customer can send or transfer any amount immediately. The procedure for the customer is simple. And more importantly the person who wants to transfer the funds may not have the account in the bank even then he can avail this facility. The procedure is like this, a customer walks in and fills an application form named as â€Å"APPLICATION FOR REMITTANCE† in which he mentions the bank to which he wants to transfer the funds also the name of the payee, his account number, also he has to mention his own address etc. then there are charges for this special facility provided by the bank and the bank receives these from the person who is sending the funds. Further there are two kinds of telegraphic transfers: Ordinary TT TT The ordinary TT reaches to its destination after two days of its dispatchment whereas simple TT reaches to its payee immediately because the payee branch is informed immediately through telephone and fax. For ordinary TT only two vouchers are prepared: Commission Voucher Postage Voucher Whereas for TT three vouchers are prepared: Commission Postage Telephone charges In the application form of TT there are two options available for the person who is sending the funds i. e whether the payees account is credited for the same amount or payee is simply to receive the payment in hand. Documents Prepared: The documents that are prepared for the TT are: TT register Remittances Confirmation of cable sent And afterwards whole of these information are recorded in a big register named as: Branch outward remittance register And after this procedure the respective branch is informed through telephone. Recommendations This whole procedure is quite lengthy and hectic. So the only recommendation that could be given is, it must be computerized Another task of the accounts department is to give the customers the ATM card number. The procedure is like this that when a customer applies for the ATM card, he is given a certain time to collect the card. On due date the customers gets his card from manager and for safety purpose the ATM number remains with the account department and the customer gets his number from there. Traveler cheque In account deptt there are two people working. One’s job is to issue the traveler cheque and the other is suppose to make the payment of TC. This work is separated for the purpose of safety and to prevent the frauds. When RTC is issued it is written in Traveler cheque register and when it is paid it is posted in MBIS. Traveler cheque register is used to maintain the stock of RTC’s. When RTC is issued HO RTC deptt. Is credited and when RTC is purchased it is debited. One of the person has the complete register of staff’s salary he maintains a staff salary register. The remittance facilities of the MCB are according to the need of the customer. Your beneficiary will receive the amount even if he/she does not have an MCB account. The Remit Express facilities the MCB can be avail in the following Bank/Companies: Demand draft Demand Draft can be explained as the instrument which is payable on demand as its name implies the same, the value of which has already been received. This instrument is issued by one branch and payable at other branch of same bank or other bank’s branch e. g. DD issued by MCB payable by ACBL. Procedure of issuance: The customer wants to make the DD fills in the same form or application i. e of remittances in which he mentions the DD, the beneficiary’s name, the place, the mode of payment i. e, whther he wants the payee to receive the cash, cheque or debit his account, signature and his name and address Check the application form. Commission is charged as per bank policy. Also excise duty & withholding tax are recovered as per applicable rates. Entry is then made in DD issued register. In the DD issued register, separate folio is allotted for each drawee branch and a serial control number is applied. The entries made is DD payable account is credited and cash is debited and when the payee receives the cash against DD, DD payable account is debited and cash is credited. Procedure of Cancellation of D. D. On receiving the application for cancellation in writing along with original DD the signature of the applicant is verified This signature should tally with the signature on DD application form. Then cancellation is marked in DD issued register and the drawee branch is Informed about cancellation. Issuance of Duplicate DD In case of Lost/Stop Payment: Application is received and signature is verified, then the drawee branch is informed about the loss of DD and further they are advised to tell the branch the status of DD i. e whether it has been paid or not. Then a duplicate of DD is issued with â€Å"Duplicate in lieu of original DD No____ dated____ reported lost† written on its face. The duplicate DD will have the same control number. PAY ORDERS: Pay order is a kind of instrument issued and paid in the same branch. It is normally issued for payment in the same city. Procedure of Issuance of Pay order: The customer fills the remittances application form and mark check on pay order. On receiving application he is issued with a pay order after receiving charges. All pay orders are crossed i. e â€Å"Payees a/c only† Procedure of Cancellation of Pay order: On receiving application for cancellation of pay order along with the pay order, it is cancelled and cancellation charges are recovered. Duplicate Pay Order: If the payment of pay order has not yet been made a duplicate copy of it can be made on receiving application from the customer. The duplicate charges are recovered from customer. Clearing Department Clearing: Clearing implies a system by which banks exchange cheques and other negotiable instruments drawn on each other within a specified area and thereby secure payment for their clients through the clearing house at specified time in an efficient way. Clearing House: In past State bank was indulged in clearing function i. e for the settlement of mutual obligations of different commercial banks. As all banks have their accounts and keep a certain percentage of the cash deposits as a reserve with Central Bank, it become easy to set up their mutual obligations by off-setting their accounts. The claim of banks against each other is settled by simple transfers from and to their accounts. These methods of settling accounts though the central bank, apart from being convenient is economical as regards the use of cash since account are adjusted through accounts, there is usually no need for cash. At present this function of state bank is performed by NIFT. And now clearing house is a place where NIFT’s representatives of all scheduled banks sit together and interchange their claims against each other with the help of controlling staff of State Bank of Pakistan and where there is no branch of State Bank of Pakistan the designated branch of National Bank of Pakistan acts as controlling member instead of State Bank of Pakistan. Reasons of Cancellation of Membership: When a bank is no longer a scheduled bank. When any bank fails to meet its liabilities. When It is prohibited to receive fresh deposits by State Bank of Pakistan or Central Government. Advantages of Clearing: dAs clearing does not involve any cash etc and all the transaction takes place through book entries, the number of transactions can be unlimited. dNo cash is needed, as such the risks of robbery, embezzlements and pilferage are totally eliminated. dAs major payments are made through clearing, the banks came manage cash payments at the counters with a minimum amount of cash in vaults. dA lot of time, cost and labor are saved. Since it provides an extra service to the customers of banks without any service charges or costs, more and more people are inclined and attracted towards banking. Rules & Regulations of Clearing House: Timing: -Monday through Saturday 1st Clearing 10. 00 A. M. 2nd Clearing 2. 30 P. M. ? Cheques and other negotiable instruments are sent through NIFT’s representative for exchange. ? All the cheques and negotiable instruments must be properly stamped and suitably discharged ? Each and every Cheque must be accompanied by an objection memo when returned unpaid duly initialed. ? Each bank is required to maintain sufficient funds in the principal account with SBP to meet the payment obligations. The State Bank of Pakistan debits the account of each member of the clearinghouse with the proportionate working expenses incurred on the operation of clearing house. These expenses are very nominal. Functioning of Clearing House: All the scheduled banks which are the member of clearing house, must maintain accounts with SBP, by debit and credit to which the clearing settlements are made. If on a particular day, a bank delivers Cheque and other negotia ble instruments worth more than the total amount of Cheque received by it that banks account with State Bank of Pakistan will be credited with the differential amount. If on the other hand the total amount of Cheque and other negotiable instruments drawn on a certain bank by other banks is more than the total amount receivable by it from other banks, then this bank's account will be debited on that day. The Cheque delivered to the other banks through NIFT’s representatives for clearing are called outward clearing; whereas Cheque received from the representatives of other banks for payment are called inward clearing. How settlement is done in NIFT? Presume that MCB got the Cheque, which are drawn on UNION BANK, UBL and ACBL for amounts Rs. 50,000/-, Rs. 30,000/-, Rs. 5,000/- respectively, its total being Rs. 95,000/-. It means that this amount is to be credited to MCB A/c with S. B. P. On the other hand the Cheques drawn on MCB are from UNION BANK, UBL & ACBL of Rs. 15,000/- Rs. 75,000/- and Rs. 30,000/- respectively, its total being Rs. 1,20,000/-. It means that this amount is to be debited from MCB A/c. The difference between Rs. 95. 000/- credit and Rs. 120. 000/- debit is Rs. 25,000/- debit, which means the house, is against MCB for Rs. 25,000/-. If we separately show it then, MCB has to receive Rs. 50,000/- from UNION BANK and to pay Rs. 15,000/- to UNION BANK so difference is Rs. 5,000/- credit. MCB has to receive Rs. 30,000/- from UBL and to pay Rs. 75,000/- to UBL so difference is Rs. 45,000/- debit. MCB has to receive from ACBL Rs. 15,000/- and to pay Rs. 30,000/- to MCB so difference is Rs. 15,000/- debit. GRAND TOTAL: + 35,000, – 45,000, -15,000 = -25,000 i. e. Rs. 25,000/- debit. Hence MCB A/c with State Bank of Pakistan will be debited with Rs. 25,000/- and the contra will be other banks accounts respectively. This is called as â€Å"Debit and Credit Rule†. The amounts and number of instruments received are entered in the House Book from the main schedules of the respective banks. The State Bank of Pakistan maintains two major books for clearing house purpose :- HOUSE REGISTER. This book contains the information about the amounts and number of cheques received and delivered by each bank is noted down. Its columns are just like our clearing house-page. HOUSE BALANCE BOOK: This book contains the amount and number of cheques received and delivered by each bank as well as the amounts which are to be received and paid to respective banks through their accounts by State Bank of Pakistan is written down. This book has the following columns:- |Initials |To Pay Amount |No. f Cheques Received/Delivered |Name of Bank|Received Amount |To Received Amount|Initials | Both sides of this book are balanced. Vouchers are prepared from the slips received from the respective banks and the amounts are compared with this balance book. Summary of Clearing House Working: The working of clearing house may be summarized as under:- ? The instruments are delivered to the respective banks. ? The instruments drawn on our Bank are received from other banks. ? The amount and number of instruments received are entered in the House Book from the main schedules of respective banks. The amount of instruments delivered, received and the difference is written on a Figure slip provided in the clearinghouse and the slip is returned to the supervisor. ? The instruments are arranged branch-wise. ? Schedules are detached and kept safely. OUTWARD CLEARING AT THE BRANCH: The following points are to be taken into consideration white an instrument is accepted at the counter to be presented in Outward Clearing: ? The name of the branch appears on its face where it is drawn on. ? It should not be stale or post dated or without date. ? Amount in words and figures does not differ. Signature of the drawer appears on the face of instrument. ? Instrument is not mutilated. ? There should be no material alteration if so, it should be properly authenticated. ? If order instrument, suitably endo rsed and the last endorsee's account being credited. ? Endorsement is in accordance with the crossings if any. ? The amount of the instrument is same as mentioned on the paying-in-slip and counterfoil. ? The title of account on the paying-in-slip is that of payee or endorsee (with the exception of bearer cheque). If an instrument is in order then our bank's special crossing stamp is affixed across the face of the instrument. Clearing stamp is affixed on the face of the instruments, paying-in-slip and counterfoil (The stamp is affixed in such a manner that half appears on paying-in-slip and half on counterfoil). The instrument is suitably discharged, where a bearer cheque does not require any discharge and also an instrument in favor of a bank need not be discharged. The instrument along with paying-in-slip is retained while the counterfoil is given to the customer duly signed. Then the following steps are to be taken:- ? The particulars of the instruments and the pay-in-slips or credit vouchers are entered in the Outward Clearing Register. Serial number is given to each voucher. ? The register is balanced, the credit vouchers are separated from the instruments and are released to respective departments against acknowledgement in the register. ? The instruments are arranged bank-wise. ? The schedules are prepared in triplicate, two copies of which are attached with the relevant instruments and the third i s kept as office copy. ? The house page is prepared from schedules in triplicate. ? The Officer Incharge with branch stamp signs the schedules and house pages. ? The grand total of the house page is taken and agreed with that of the outward clearing register. The instruments along with duplicate schedules and house-page are sent to the Main Office. ? However the amount is kept in float till final status of various instruments is known from respective paying banks in second dealing. The entry of the instruments returned unpaid is made in Cheques Returned Register. If the instrument is not to be presented again in clearing then a covering memo is prepared. The covering memo along with returned instrument and objection memo is sent to the customer who deposited the same in his account. INWARD CLEARING OF THE BRANCH: The particulars of the instruments are compared with the list. The instruments are detached and sorted out department-wise. ? The entry is made in the Inward Clearing Regis ter (Serial Number, instrument number, Account number and amount of instrument is written). ? The instruments are sent to the respective departments against acknowledgement in the Inward Clearing Register. ? The instruments are scrutinized in each respect before honoring the same. OUTWARD CHEQUES RETURNED UNPAID: These are the cheques returned unpaid by us presented to us in Inward Clearing due to some objections. INWARD CHEQUES RETURNED UNPAID: These are the cheques returned unpaid to us, which were lodged by us in Outward Clearing. RETURN OF CHEQUES AFTER CLEARING HOUSE: Suppose all cheques received in the inward clearing are passed and later on it is found that a cheque should have been returned. In such cases, we contact the collecting branch and request them not to make payment against the proceeds of the cheque which was not returned unpaid by us in due time. The cheque with objection memo along with a covering letter is sent to the collecting branch, making request to issue a payment order in our favor. To balance the cash-cum-day book we may debit Suspense A/c Sundry Debtors with the approval of the manager. When the payment order is received, it is lodged in clearing and the Suspense A/c -Sundry Debtor is adjusted accordingly. SPECIAL CLEARING: In addition to the normal clearing function at Clearing House it is mutually agreed to hold an extra clearing at the Clearing House on a particular day and time, which is known, as â€Å"Special Clearing†. It is arranged due to rush of work arising out of say, m